Customer Service Call Center

Tammy Anderson

**** * ****** ***, ******* Arizona 85042

(C) 480-***-**** (email) *****.***.********@*****.***

Experience:

Customer Service Call Center Agent

Robert Half contract Department of State 12/23-current.

●Call center atmosphere,liaison between customer and agent .

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Licensed insurance Agent 04/2021-12/2023 Sublette Financial and Insurance

●Sales : Home Auto Commercial

●Customer Service Agent. Incoming and outgoing phone correspondence

●Update client files to board standard .

●Liaison between client, mortgage company and insurance carrier’s

●Track and research premiums.

Event Service Bartender: 08/2018 - Current – AZ Bartenders, Peoria, AZ

●Set up and service full bar for variety of events from 10 – 200 guests

●Execute with professional upscale service for all venues

●Maintain all health and safety sta no ndards

Store Manager: 04/2008 - 06/2019 CVS Health – Chandler, AZ

●Built loyal customer base by delivering excellent customer service

●Interviewed, hired, supervised and trained employees

●Performed daily store opening and closing duties

●Coached and mentored associates to achieve employee promotions

●Oversaw all store operations while generating positive revenue

General Manager/Event Planner: 06/2005 - 06/2008 Cracker and Co Cafe Mesa, AZ

●Coordinator private events.

●Managed all aspects of daily operations of restaurant

●Organized corporate luncheons, dinners, conferences and special events

●Marketing for catering and banquets

Accounts Payable/receivable: 06/2000 - 05/2004 Crown Plaza Hotel Phoenix, Arizona

●Analyzed, corrected, and maintained invoice and expense reports

●Performed all scope of account receivable/ accounts payable

●Reconcile bank ledgers

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Skills:

●Special events planning and event calendar management

●Excel in fast-paced environments.

●Strong client relations skills and ability to resolve conflicts and issues with tact

●Diplomacy to drive client retention and loyalty.

●Quicken and QuickBooks

●Business development experience

●Inventory management

● MS Excel, MS Word, MS Power Point

2000 ASU Tempe, AZ

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