Customer Service Team Leader
Resume:
TAMARA ALLEN
*** ****** **. ***********, **
*************@*****.***
To obtain a position with an established company, where I can utilize my experience to sustain a permanent position inside the company and grow with the team and further my career. KEY SKILLS
Organized & Efficient Excellent Customer Service
Effective Communication Skills Ability to Multitask Interpersonal/ Team Leader Professional & Dependable Home Care/ Facility Knowledge of computer system & software
VOLUNTEER EXPERIENCE
One Village Alliance Wilmington, DE 04/2012-06/2012 Department of Social Services Newark, DE 06/2012-08/2012 William Hicks Recreation Ctr. Wilmington, DE 08/2012-11/2012 PROFESSIONAL WORK EXPERIENCE
Project Transition-Office Administrator Philadelphia, PA 8/2022- present To effectively perform responsibilities, such as, planning, organizing, staffing, directing, coordinating, reporting and budgeting and organization Project Transition-Psychiatric Residential Advisor Philadelphia, PA 6/2020-8/2022 develop, implement, and report training/treatment plan for assigned members, participate in crisis management system, program activities and supervision, and provide training and supervision in activities in activities of daily living for assigned clients Create an environment that empowers consumers with skills, resources and supportive services to enhance self esteem, self awareness, and self determination Provide support to consumers Intervene and respond appropriately to crisis situation for individuals with mental health and substance use
RHD -Residential Assistant Philadelphia, PA 12/2016-06/2020 Create an environment that empowers consumers with skills, resources and supportive services to enhance self esteem, self awareness, and self determination Provide support to consumers
Intervene and respond appropriately to crisis situation Longshorewomen Philadelphia, PA 02/2014-10/2016
Inspect docked ships, loading and unloading cargo, inspect cargo for damage, checking for specific containers, make sure shipment is complete Amazon- Shipping/ Receiving New Castle, DE 11/2012-12/2013 Performed quality control to ensure accurate merchandising Scanned barcode to account for merchandise shipping Identified and documented merchandise within warehouse GPUAC- Truant Officer Philadelphia, PA 11-2009-06/2010 Family Services for children/ parents
Aid in multiple areas to meet the needs of the child Reporting caseload to supervisor for further review Lenes Daily Childcare- Teachers Assistant Philadelphia, PA 03/2009-09/2009 Sanitized, kept environment clean
Gathered learning material age appropriate for Pre-K students Assisted in play development
Dream Builders Construction Co. Philadelphia, PA 11/2006-08/2009 Negotiated affordable remodeling needs for customers Obtained proper zoning and building permits
Processed billing and payments
Self Incorporated- Residential Aide Philadelphia, PA 10/2005-11/2007 Provided personal care
Prepared healthy and nutritious meals
Companionship and supervision
Ensured a clean and sanitary
EDUCATION
WILLIAM PENN HIGH SCHOOL – PHILADELPHIA, PA
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