Customer Service Occupational Health

Sherice CAmpbell, MHA

**** *. ****** ** *********, CO, 80120 303-***-**** **************@*****.***

Goal-oriented, outcome-focused and enthusiastic healthcare professional dedicated to the effective utilization of resources to develop, implement and evaluate projects focused on patient safety and quality evidenced-based care. Skilled at leading and motivating diverse teams to collaborate on hospital-wide initiatives, policies and process improvement opportunities. Adaptable and poised in stressful situations and practices de-escalation strategies to facilitate solutions, trainings and new program initiatives.

AREAS OF EXPERTISE

Innovative Problem Solving

Proficient at EPIC, Microsoft Office, EMR, Meditech, ReadySet, PureOHS, PeopleSoft

Excellent Customer Service

Managing/Triaging Phones and Scheduling

Project Development & Management

Leadership

Prime Motivator

Preceptor, Mentor & Trainer

Exceptional Communication

Professional Experience

Littleton Adventist Hospital, Advent Health

Occupational Health Coordinator, February 2022 – Present

●Responsible for on-boarding new employees, in addition to pre-employment processes. Such as, drug testing, respirator fit testing, Ishihara color vision screening, physicals, vital signs, vaccination review, and electronic health record management in PureOHS and PeopleSoft.

●Implemented fit test training for entire staff of Littleton Adventist Hospital. Responsible for training fit test champions to follow OSHA guidelines and regulations for approved N95 respirators. Identify and troubleshoot problems with regards to properly fitting individuals to respirators that are approved by OSHA.

●Oversee and train nursing students for fit testing and flu clinics. Sign off on their clinical community hours.

●Provided excellent customer service across multiple departments within Advent Health as it correlates to the mission and value statements of our organization. Including Human Resources, Medical Staffing Office, Executive leadership, Parker Adventist, Porter Hospital, Castle Rock Adventist, Radiology, Physical Therapy, LabCorp, Environmental Services, Central Supply Chain Management, and the Chaplains.

●Performed multiple administrative duties such as, record management in a new system called ReadySet that was launched in December of 2021, report generation, spreadsheets, graphs and filing, triaging phone calls, walk-ins and scheduling new hires for pre-employment processing. As well as the EMR system PureOHS and PeopleSoft. Maintaining the clinical calendars of several hospital locations, meetings, appointments and vaccination management, email reminders, and travel updates.

●Guidance from the Occupational Health RN Coordinator in completing daily requirements and expectations of the department and organization while representing the Occupational Health Team with excellence.

Children's Hospital Colorado

Patient Family Services Specialist, December 2013 – 2022

●Trained, mentored and coached dozens new employees for ancillary services, ambulatory surgery and inpatient units resulting in increased execution of work tasks and full understanding of policies and procedures. Increased employee engagement by encouraging team members to ask questions and inquire about pillar goals, Reimagine 2020 and Target Zero

●Spear Headed Quality Reviews for the Briargate Campus in Colorado Springs as well as South Campus

●Cross-trained in multiple departments including ER/UC, Radiology and Surgery Center

●Trouble shoot all insurance verification by utilizing resource tools such as IRAVE and Passport, saving CHCO thousands of dollars a day and increasing copay revenue $100/day

●Created and implemented the ARM Yourself arm banding safety initiative, presented a PowerPoint presentation to executives and Network of Care Sites on how patient safety would be affected, what steps we would use for training staff and why this initiative is important for the organization ~ reduced patient safety ID events by 30% since program launch

●Produced and implemented new policies for Team Member Experience as part of the Sprocket Team by Implementing standard of Service Excellence focused on process and system improvements impacting communication between patients, support staff and medical providers resulting in Patient Satisfaction scores of 95%

●Completed the Project Management training at the EPMO Village Pavilion at Children’s Hospital Colorado

South Denver Cardiology

Communications Specialist, October 2011-2013

●Scheduled and registered a daily average of 180+ cardiology patients across multiple departments within the Cardiology Clinic

●Managed the doctor call line afterhours (ave.40/day) and facilitated the proper scheduling and protocol for all doctor referrals, lowering the call center volume by 35%

●Trained and mentored all new employees in a high volume, fast paced call center environment, promoting staff to further their knowledge by getting involved with different committees offered and cross training amongst inner department areas

●Collaborator on “New Employee” training guide,

●Department precursor for Departmental Moral Committee

●Head of New Patient Referrals-delegated assignments to multiple team members to schedule patients

Education

University of Northern colorado, greeley

●Graduated with a Bachelor’s Degree in Liberal Arts

UNIVERSITY OF PHOENIX, LONE TREE

●Graduated with a Master’s Degree in Health Care and Business Management

leadership/committees

●Sprocket Committee for Team Member Experience

●5 R’s Committee Team Lead

●Process Improvement Team

●South Pole Team Lead

*References Upon Request*

Contact this candidate