Customer Service Order Entry

Kelly M. Schuster

*** *********, **********, **. ***** 630-***-****)

I am a self-motivated, dedicated person that adapts well to all challenging situations. A committed individual with a proven history of superior performance. Strong ability to multitask and prioritize workloads with no supervision.

EMPLOYMENT HISTORY

SWD INC.

Customer Service / Expediting / Shipping & Receiving

02/2013 – 08/2024

Awarded employee of the month in 2022 (250 employees at SWD)

Member of the wellness Committee for 11 years

Took upon myself to help train our new department manager

Took upon myself to help and train new employees in the C.S. dept.

Generated paperwork for freight to ship

Called in all pickups with the freight liners

Assisted our order entry department when needed.

Managed incoming calls and directed them to appropriate personnel.

Addressed and answered customers concerns through phone and email

Took upon myself to get certified on a forklift to help the dock with loading and unloading.

Reliance Tool MFG.

Assistant to V.P.O / Customer Service / Order Entry / Shipping & Receiving

03/2005 – 02/2013

Entered in All customer’s orders for processing

Generated and received in purchase orders for parts needing a secondary process outside

Generated and received in purchase orders for steel needed to be purchased to complete customers’ orders

Generated all shipping paperwork for freight leaving the docks

Called in all pick ups with the freight liners

Managed incoming calls and directed them to appropriate personnel

Collected employees’ hours and applied them to an excel spread sheet for human resources.

Professional Development/Training records attached

References attached

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