Patient Services Coordinator
Resume:
JOYCE
COOPER
***************@*****.***
Charlotte, NC 28202
CONTACT
SKILLS
• Administrative Support
• Business Management
• Critical Thinking
• Customer Service
• Data Entry
• Discrepancy Resolution
• EPIC Systems
• Document Coding and Classification
• Financial Calculation and Analysis
• GL Entries
• Health Education
• Patient Rapport Building
• Process Improvement
• Medical Terminology
• Quality Control
• Sales and Marketing
• Team Management
• Telephone Management
• Time Management
Adaptable and responsible healthcare professional with over 10 years of experience working in high-volume, fast-paced hospital settings. Demonstrated strengths in multi-area management, quality assurance and patient services. Proven knowledge of leadership, problem-solving, and prioritization.
PROFESSIONAL SUMMARY
Patient Registration Coordinator
AdventHealth, Kissimmee, Florida
• Manages patient registration utilizing EPIC systems, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
• Encourages patient utilization of front-end technology during the registration process.
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office. Accounts Receivable Clerk
Howard Fertilizer, Inc, Orlando, Florida
Eligibility Specialist
AppleOne, Orlando, Florida
EXPERIENCE
July 2023 - February 2024
Demonstrated proficiency in using various computer systems for patient data entry, insurance verification, and billing processes.
•
August 2022 - May 2023
Leveraged computerized accounting software to create and maintain accurate customer account records
•
Responded to inbound and initiate outbound inquiries regarding accounts and
• payments
• Reconciled accounts receivable ledger to verify payments and resolve variances Prepared and mailed invoices to customers, processed payments, and documented account updates.
•
September 2021 - May 2022
Reviewed applications for different aid programs and determined which
• qualification criteria for individuals
Documented and followed guidelines when communicating with applicants and inputted information into the system to determine eligibility for economic assistance
•
Facilitated information and resource exchanges with external agencies to progress client applications
•
Billing Team Lead
Charter Communications, Spectrum, Charlotte, North Carolina Customer Service Agent
Charter Communications, Spectrum, Charlotte, North Carolina Charge Entry Auditor
Novant Health, Inc, Charlotte, North Carolina
Patient Services Coordinator III
Novant Health, Inc, Charlotte, North Carolina
• Engaged wider departments in accurate, timely paperwork completion. December 2018 - March 2021
Developed and implemented improvements to billing team workflow to
• maximize efficiency, reduce delinquency and increase accuracy Supervised day-to-day customer service operations to provide staff with guidance and drive productivity
•
Greeted and de-escalated customers while listening closely to problems described to determine solutions
•
Trained, oversaw, and mentored new team members to strengthen
• performance and job expertise.
September 2017 - December 2018
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
•
• Investigated and resolved customer inquiries and complaints quickly
• Met customer call guidelines for service levels, and handle time and productivity Educated customers about billing, payment processing, and support policies and procedures.
•
May 2015 - December 2016
• Partnered with revenue cycle team to identify denial trends
• Captured and entered professional charges
• Answered questions and assisted providers and office staff
• Verified insurance eligibility and information to update database
• Monitored claims prior to submitting to payors and performed collections duties. December 2007 - May 2015
• Contacted insurance company to verify patient coverage before visit Demonstrated exceptional customer service to foster welcoming and professional environment for patients
•
Provided patient with after-visit summary and scheduled next appointment to
• maintain continuous care and facilitate treatment plan Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
•
NC State Teacher License in Cosmetology
NC State Board of Cosmetic Arts, Charlotte, NC
Some College (No Degree) in Business Administration And Management Bronx Community College of The City University of New York, The Bronx, NY EDUCATION
January 2001
CERTIFICATIONS
Provisional Phlebotomy Certificate - April 2023
• Orlando, Florida - Sponsored by UCF
Contact this candidate