Data Center Operations

Professional Summary

Data Center Operations Technician with extensive expertise in server repair, rack decommissioning, and IT logistics. Proven track record in optimizing data center operations, enhancing operational efficiency, and reducing downtime. Skilled in queue management, technical issue resolution, inventory management, data analysis, and quality control. Known for leading effective training initiatives, supporting employee well-being, and engaging stakeholders. Passionate about continuous growth and innovation, committed to driving advancements in data center technology.

Experience

AmazonWebServices (AWS), Virginia & Ohio

June2018 - May2024

DCO Data/Media Technician III

As a Data Center Operations Technician, I handle the installation, maintenance, and troubleshooting of servers, switches, and network equipment to ensure optimal performance. My responsibilities include running hardware diagnostics, documenting changes, and managing the ticket queue. I provide training to junior staff and lead process improvements, perform root cause analysis, and evaluate technology solutions. Additionally, I oversee media tech duties, including media destruction, upkeep of destruction equipment, daily equipment audits, distribution of tickets for media replacement, and sanitization of switches for return to suppliers.

Rack Decom Center Data Technician III

I focused on secure data handling and adherence to SOPs, safeguarding customer data integrity. My key responsibilities involved executing hardware installations and removals to enhance AWS data center scalability and collaborating with vendors for efficient equipment liquidation. I streamlined rack decommissioning processes, which minimized downtime and improved operational efficiency. I was also responsible for meticulous documentation of all processes, escalating issues as needed, and maintaining accurate records to ensure smooth operations.

Logistics Specialist III

In my logistics role, I managed operations that reduced delivery time by 18% and significantly improved overall efficiency. I coordinated with cross-functional teams to ensure timely and accurate shipments and implemented inventory control procedures, which resulted in a 12% decrease in stock discrepancies. I analyzed logistics data to optimize routes, achieving a 9% reduction in transportation costs.

Quality Assurance Associate III

As a Quality Assurance Associate, I conducted thorough software testing to identify critical bugs and ensure product quality and reliability. I streamlined QA processes, reducing testing time by 12% and boosting team efficiency and productivity. My role involved close collaboration with development teams to resolve issues, leading to improved software performance and enhanced user satisfaction.

Amazon Fulfillment, Virginia

Oct 2012 – June 2018

Process Assistant, Tier III

Managed inbound operations efficiently, processing 200,000 units weekly at 140% of plan. Trained over 20 associates in various processes, ensuring adherence to safety and quality standards. Resolved critical inventory issues, conducted quality audits, and implemented process improvements. Engaged in coaching on safety, quality, and productivity, while tracking labor hours and balancing workflow. Led a bin quality project to address stow errors, enhancing overall process accuracy.

Warehouse Lead Problem Solver

Directed workflow and labor balance to maintain a safe, clean environment and boost efficiency. Resolved critical inventory issues and reported on process improvements to enhance performance. Conducted audits, addressed defects, and implemented solutions to improve bin quality and reduce errors. Fostered a culture of continuous improvement through feedback and defect analysis.

Inbound/Outbound & ICQA Associate/Gold Level Ambassador

Onboarded and trained new associates in stow processes and quality standards, conducted retrains, and facilitated Associate Evaluation Workshops. Managed Bin Quality Projects by auditing defects and problem-solving, ensuring adherence to safety protocols and operational efficiency. Guided employees in achieving performance goals, motivating the team to meet objectives. Analyzed and resolved defects in picking, packing, and returns, and implemented continuous improvement strategies. Addressed customer inquiries about defective products and managed numerical data to support decision-making. Contributed to initiatives like the Zero-Defect Club and Library Bin Project.

Education

MYCOMPUTERCAREER.COM, Columbus, OH, July 2024 - Present

Certifications in CompTIA A+, CompTIA Security+, CompTIA Network+, Microsoft Azure Fundamentals & Linux Essentials

Martin Luther King, Jr. HS, New York, NY, Graduated 1993

Business Management/Academy of Finance

Skills

Data Management Microsoft Office Time Management

Security SOP Compliance Critical Reasoning & Thinking Data Center Security Policy

Hardware Diagnostics & Repair Server Installation/Decommissioning Safety Awareness

References Furnished Upon Request

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