Customer Service Quality Control

PROFESSIONAL SUMMARY

Self-driven, reliable, and enthusiastic professional who brings 15+ years of experience delivering exceptional customer service and support through strong communication skills and in-depth product knowledge. Showcases strengths navigating database administration with simultaneous customer interactions, ensuring accurate records to enhance service delivery. Highly organized and detail-oriented with a proactive approach to promptly addressing customer needs and creating positive relationships.

CORE COMPETENCIES

●Production Operations

●Product Quality Control

●Customer Service Excellence

●Invoice Processing

●Detailed Database Entries

●Interpersonal Communication

●Report Preparation

●Team Leadership & Training

Strong Relationship Building

WORK EXPERIENCE

Temporary Gap June 2022 – Sept 2024

●Dedicated full-time caregiver for an elderly parent, providing support with daily care routines, medical appointments, and assistance with overall well-being

●Now seeking to transition back into the workforce into a full-time position with immediate availability

Southern Motion Pontotoc, MS Aug 2021 – May 2022

Inspector

●Performed detailed inspections of furniture pieces on the production line to verify compliance with quality standards and to proactively address defects for resolution

●Showcased high attention to detail in identifying inconsistencies in materials, construction, or finish, followed by communicating findings to production supervisors for corrective action

●Effectively collaborated with production team members to implement quality control measures and improve overall product quality, accomplished by facilitating training and resolving repeat occurrences in defective finished products

Washington Furniture Pontotoc, MS Aug 2012 – May 2020

Customer Service

●Entered customer orders into QuickBooks and Excel, as well as filed orders after shipping to maintain organized records for easy retrieval of information

●Demonstrated excellent communication and rapport building skills when engaging with customers over the phone, with a history of resolving conflicts on single calls to retain their business

●Issued invoices for orders, maintaining accurate billing and timely payment processing, and communicated order updates to customers related to lead times, tracking, or delays

●Stay informed about new and existing product offerings, promotions, and industry trends, allow for the ability to provide knowledgeable recommendations and answer customer inquiries to progress sales

●Collaborated with sales and warehouse teams, utilizing organizational strengths to maintain the accurate and timely delivery of orders, which in led to enhanced customer satisfaction

Ashley Furniture Ecru, MS Oct 2005 – Dec 2011

Customer Service

●Acted as the primary customer liaison by effectively communicating order status, resolving inquiries, and maintaining strong customer relationships to sustain a strong furniture brand in the marketplace

●Demonstrated strengths in attention to detail when entering customer orders into the system, labeling packages, and coordinating the timely shipment of all orders to meet customer expectations

●Efficiently weighed and prepared packages for shipping, consistently maintaining accurate weight measurements and proper handling for safe delivery and attainment of production KPIs

EDUCATION

●Itawamba Community College – General Studies (36 Credit Hours Completed)

●Pontotoc High School – High School Diploma

ADDITIONAL QUALIFICATIONS

●Technical Skills: Windows 10/13, 5S, Idea Network, QuickBooks, Spreadsheet, Google Drive, Microsoft (Excel, Word)

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