Customer Service Administrative Assistant
Resume:
Lorraine J.Seals
Customer Service Expertise
Philadelphia, PA 19121
**************@*****.***
** ***** **** ** ********* Customer Service Skills. Self -motivated, organized individual adept at handling multiple tasks, setting priorities to achieve immediate and long-term goals. Detail-oriented with the ability to learn quickly, perform at a high level and excellent research along with problem solving skills.
Windows7, Microsoft Office,Word, Outlook. Call Center, Call Center Supervisor, Phone switchboard, Notary, Vendor Management, telemarketing, bankings, collections, sales, Authorized to work in the US for any employer
Work Experience
Receptionist and Administrative Assistant
Central Association of the Miraculous Medal - Philadelphia, PA November 2016 to Present
Receptionist-Mail Coordinator
Receptionist- Greet Visitors, answer incoming calls,screen / forward to appropriate parties. - mail inquiries,- act upon customers request.. Execute all orders and accurately enter into system. Process credit cad payments for orders. Investigate /track lost orders, track shipment and advise customer/ rectify situation.
Process monthly mass mailing and apply proper postage. Security for department, screen, identify all personnel entering building for access. Photographer
Mom 365 - Philadelphia, PA
May 2016 to November 2016
Photography. Taking photos of newborns in hospital and selling photo packages. New Hire Verification Specialist
Impark - Philadelphia, PA
March 2015 to March 2016
Responsibilities
Verify new hires documentation. Administrative Assistant, filing fax,scanning, other projects. Payroll assistant, employment verification,unemployment claims and verification. Accomplishments
Updated entire filing system. Updated and purged old files. Team player, motivated team,encouragement and inspired.
Skills Used
Telephone,computer,filing, office equipment. Team player. Sr. Customer Service Representative
Comcast - Philadelphia, PA
July 2002 to October 2014
Communicate with internal and external contacts to effectively research and ensure payments are posted to the proper accounts.
* Download 250 monthly bank statements from 23 bank websites in order for the bank reconciliations to be completed by the Staff Accountants.
* Support the accounting staff and upper management on a daily basis with their administrative tasks.
* Archive monthly bank statements and work directly with the vendor to have them shipped and stored.
* Organize team building events within the department.
* Play an essential role in the collection of over $750k of outstanding funds due Comcast from state governments, applied payments to proper General Ledger account and notarized paperwork. Customer Service Representative
Payment Center
1997 to 2002
Troubleshot and resolved technical problems over the phone in a single customer interaction to maximize the customer experience.
* Promoted and sold cable products.
* Setup new service request, transfers, disconnects, restarts and upgrades.
* Processed payments in the billing systems and exchanged defected equipment. Education
Business/Graduate/ in Business Education
Dobbins Avt High School - Philadelphia, PA
Skills
Front Desk, Reception, Customer Service
Additional Information
Motto: Customer service not a problem, MY Pleasure. Accept what you Expect, nothing less.
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