Remote Technical Support & Sales

SUMMARY OF QUALIFICATIONS

Professional with **+ year’s experience seeking remote employment.

Have fully equipped home office and prior experience working remotely.

Able to quickly grasp and apply new concepts and technology.

Dedicated, Hard Working Team Player with ability to work at all levels of management.

Exceptional problem solving skills.

Computer Skills

Experienced with computer hardware and software applications. Includes Lotus Notes, Active Directory, Blackberry Enterprise Server, Microsoft Office, Microsoft Exchange, Firefox, Internet Explorer and others. Knowledgeable with Windows. Able to configure Network settings.

Technical Sales

Scientific instrumentation: These include process control, sensors, data acquisition, imaging board’s cameras and software, elemental analysis, clean rooms and related products. Experience also includes retail technical sales.

WORK HISTORY:

11/22 – 07/23 Concentrix

Remote Apple IOS & device support from my Home Office.

01/06 – Current DRS Computer Resource Atlanta, GA

Part Time Consultant. I configure Home Office environments. This includes hardware, software and home networking.

09/21 – Current Delivery Driver for DoorDash & Grubhub

Doing deliveries part time whilst weathering the Covid Pandemic and searching for a Covid-safe environment in which to work.

11/18 – 05/20 Sales Associate Home Depot

Certified to work in the plumbing department assisting customers to troubleshoot and make appropriate purchasing choices. Trained to cut and thread black steel pipe. I also trained to work in the adjacent hardware department.

06/15 – 12/15 Sales Rep Securus Payments

Sold corporate merchant rates to small businesses. Also sold a wide variety of EMV compliant card scanners.

06/11 – 03/14 IT Specialist at Randstad Engineering - formerly Think Resources

Lotus Notes administration. Blackberry, iPhone and Android support. Cisco IP Phone support. Desktop hardware and software support (Windows XP and 7). Proprietary lotus notes database support. I implemented and maintained a process of imaging our various machine types and configurations. Backups.

11/09 – 12/09 MDI Group

MDI Group contractor assigned to The Coca Cola Company

Having already worked in the TCCC environment with demonstrated experience I was brought back for a two month contract to help with Coke’s Glacéau project. My duties were essentially the same. I provided administrative and client support for their Lotus Notes/Domino and Black Berry/BES environment.

11/08 – 05/09 MDI Group

MDI Group contractor assigned to The Coca Cola Company

Working as a MDI contract employee for Coca Cola. My primary duties were level III support for Lotus Notes assisting with their massive worldwide upgrade from 6.5 to 8.0. This involved Client support and Administration. Server consolidation was a phase of the upgrade. I also provided support for Blackberry. Other duties included a daily “Turn-over” teleconference with the support team in Manila. I was part of the “on call” rotation approximately every 5 weekends.

06/08 – 08/08 TEK Systems

TEK Systems contractor assigned to Stiefel Laboratories, Inc

I worked as an IT Support Analyst providing desk side client support for Lotus Notes, Windows and various software including Symantec Antivirus. I also provided hardware support. I configured computers from images and also created images for new hardware. I also supplied network and IP phone support. I setup and readied teleconferencing equipment.

11/06 –02/08 Axiom Staffing Group Atlanta, GA

Lotus Notes and Black Berry Administrator and Support Analyst

Provided Support for Lotus Notes Sever Administration as well as Client Support. Provided training and documentation for the support of Lotus Notes. Provided Support for Black Berry. Provided Active Directory Support. General Software, Hardware and Network Support. Contract with the medical company Coloplast Corp.

06/99-10/05 American Cancer Society Atlanta GA

08/00 – 10/05 Lotus Notes Administrator

Lotus Notes Administrator for The National Home Office. Responsibility included creating Lotus Notes mail accounts, maintaining and troubleshooting databases. Provided Domino server software maintenance and support. The administrative tasks include group maintenance, database ACL maintenance and replication issues.

06/99 - 08/00 Technical Support Analyst

Client Support for Windows 95/98/2000 environment. Applications supported include Lotus Notes, Lotus Suite, Microsoft Office Suite, WordPro, Internet Explorer, and various proprietary applications. Also supported Dial-Up Networking and Network configurations.

12/97-05/99 Vanstar Corporation Roswell, GA

Customer Support

Client support for Windows 95 environment. Applications supported include Lotus Notes, Outlook/Exchange, Office 97 Suite, Internet Explorer, Oracle applications and various proprietary mainframe applications. Provided support for the Dial-Up Networking and Network configurations. Responsible for training the internal helpdesk on supporting Outlook and Exchange for Vanstar’s migration from Lotus Notes Mail to Outlook/ MS Exchange.

12/95-12/97 Digital Equipment Corporation Alpharetta, GA

Customer Support

I was selected for The Leadership Team support group. Responsible for client support for upper management with their migration to a PC environment. This support focused on the initial rollout of Microsoft Exchange. These responsibilities included installing and configuring the Exchange client. Troubleshooting and Managing the Exchange accounts using Exchange Administrator. As many of these customers needed remote access I also installed and configured dial-up-networking to dial into RAS servers. I was responsible for troubleshooting and "how to" questions Office 95/97 and Windows95/NT.

Early to Mid 1990s technical sales experience:

McCaltek Computer Associates

Sold computer cable assemblies through USA & Canada.

JMS Computer Associates

Sold refurbished Mainframe & Mid-range Computers and related hardware.

Psyimetrics, Inc

Sold scientific and industrial equipment and instrumentation

EDUCATION:

Wofford College Spartanburg, SC Bachelor of Science Major: Psychology Minor Biology

Louisiana State University Baton Rouge, LA Computer Science Education

I have a profile on LinkedIn [ http://linkedin.com/pub/david-stout/8/428/198 ]

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