Call Center Patient Care

Melanie Cobb

*** ******** ****** ***. * Kokomo, IN

317-***-**** ****.****@*****.***

To obtain a challenging career that will allow me to use my Problem-Solving Skills, Friendly Attitude, being passionate about building customer relationships. Employed, with a company that values and empowers its employees.

Work Experience

MPF Federal LLC - Remote from home

Appointment Scheduler & Customer Call Center

August 2021 - August 2023

• Provided accurate, valid, and complete information by using proper policy and procedures

mandated by HIPAA and company

• Answered in bound calls from Veterans, hospitals and clinics researched answers or

solutions as needed

• Computer Skills: MS Word, Excel, and internet search

• Document Veterans personal information to initiate appointments on their behalf

• 100% weekly quality scores

Community Howard Regional Health - Kokomo, IN

Call Center Operator

January 2016 – June 2021

• Medical Terminology

• Collaborated closely with the Nutritionist

• 100% on all quarterly exams

• Answered all incoming calls provided nutrient information and diets to patients ordering

their meals

Comfort Home Health - Kokomo, IN

In Home Care Provider

May 2017 – July 2019

• Provided personal healthcare assistance in patient residences

• Maintain patient care records

• Measure and record vital signs

• Knowledge in BLS, Basic Life Support and First Aid

• Charting daily patient questions, concerns, and complaints

Education

Ultimate Medical Academy – Clearwater, FL

January 16, 2024 - Present

Certifications

BLS, Basic Life Support, American Heart Association

October 2023 - October 2025

Community involvement

Walk for Alzheimer's

September 2007

Annual Susan G. Komen Breast Cancer Walk

Race for The Cure

October 1995

Annual Susan G. Komen Breast Cancer Walk

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