Customer Service General Manager
Resume:
Sylvia Reyna
Victoria, TX *****
**************@*****.***
Seeking a position utilizing supervisory experience, higher education, and strong organizational skills. Specifically interested in management with a growing company. Willing to relocate: Anywhere
Authorized to work in the US for any employer.
Work Experience
General Manager
Church's Chicken-Cuero, TX
April 2024 to Present
Hire, fire, train, money handling, customer service, follow sales plans. FOH Manager
Golden Corral-Victoria, TX
August 2023 to Present
Customer service issues, training, ordering, cash handling…etc. Store Manager
The Ups Store-Victoria, TX
April 2023 to Present
Hiring and training our team members. Managing customer service, inventory and sales goals. Networking to gain more sales and relationships.
General Manager
Pizza Hut-Victoria, TX
January 2019 to April 2023
Lead a team towards fulfilling financials dictated by the company. Provide customer service as well as develop my team members.
Store Manager
Zales - The Diamond Store-Victoria, TX
March 2017 to September 2018
Managing and supervising day to day operations and keeping sales up to standards. Assistant Manager
Montana Mike's-Victoria, TX
May 2016 to January 2017
Customer service, training, daily reports, budgets, managerial duties, etc. 2nd Grade Teacher
Goliad ISD-Goliad, TX
August 2014 to November 2014
Taught social studies and science to three classes in a rotation. Central Checkout Manager
H.E.B. Grocery-Victoria, TX
January 2010 to October 2011
Supervised 50 or more employees at a time. Trained employees, problem solved, and held responsible for large sums of cash. Based on both my educational background and my managerial experience, I was hired straight into their management program from outside of the company. Education
Bachelors in Applied Arts & Sciences
University of Houston - Victoria, TX, US
August 2005 to May 2009
Diploma in General Studies
Victoria College - Victoria, TX, US
Victoria High School - Victoria, TX, US
Skills
• Microsoft Office (10+ years)
• Retail Management (10+ years)
• Store Management Experience (10+ years)
• Payroll
• Merchandising
• Management
• Assistant Manager Experience
• Profit & Loss (10+ years)
• Inventory Control
• Supervising Experience
• Retail Sales
• Presentation Skills
• Research
• Organizational Skills
• Mentoring
• Human Resources
• Budgeting
• Sales Management
• Financial Report Writing
• Customer service
• Outside sales
• Food production
• Account management
• Windows
• Recruiting
• POS
• Business development
• Teaching
• Pricing
• Administrative experience
• CRM software
• Operations management
• Restaurant Management
• Forecasting
• Office Management
• Upselling
• Event Planning
• Bartending
• Customer service
• Store management
• Conflict management
• Leadership
• Sales management
• Supervising experience
• Mentoring
• Cash register
• Recruiting
• Human resources
• Succession planning
• Employment & labor law
• Project management
• Google Suite
• Marketing
• Communication skills
• Organizational skills
• Time management
Certifications and Licenses
ServSafe
Licensed Notary
May 2023 to May 2027
Able to notarize legal documents.
Driver's License
Contact this candidate