Customer Service Marketing Manager
Resume:
BRITTANY S.
HODGE
*****************@*******.**
m
Dallas GA
Bold Profile
I am versatile with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills. I am also a dedicated customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. PROFESSIONAL SUMMARY
Pfchangs - FOH Manager / Marketing Manager / Bartender / Trainer Greenville, SC • 05/2020 - Current
BMW Manufacturing - QA /Project Manager
Greenville, SC • 11/2014 - 12/2020
Verizon Wireless - Customer Care Representative
WORK HISTORY
Improved customer satisfaction by implementing efficient front- of-house operations and staff management techniques.
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Enhanced Excel proficiency by providing tailored mentoring sessions for individuals and groups.
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Provided strong leadership to enhance team productivity and morale.
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Led cross-functional teams to achieve project milestones and deliver high-quality results.
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Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
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Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
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Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
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Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
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Performed root cause analysis to identify and resolve quality issues and defects.
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Conducted risk assessments to identify and mitigate potential quality issues.
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Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
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Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
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Monitored project performance to identify areas of improvement and make adjustments.
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• Planned, designed, and scheduled phases for large projects. SKILLS
• Human Resource Management
• Cause and Effect Analysis
• Maintaining Clean Work Areas
• QA Reporting
• Computer Hardware Knowledge
• Component Replacements
• Remote System Analysis
• VPN Configurations
• Safety Protocols
• Budget Administration
• Staff Retention
• Business Process Re-Engineering
Multi-Unit Operations
Management
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Greenville Technical College,
Strayer University
Greenville, South Carolina
Associates of Science Degree:
Anesthesia, Accounting/Marketing
Studies
Class A DSL, SBL Truck Driving
Academy
Greenville Technical College
Greenville, South Carolina
Freight Broker/Agent Training
EDUCATION
07/2011 - 11/2014
Charter Communications - Help Desk Support Specialist 03/2009 - 01/2011
• Handled multi-step resolutions and escalations.
Responded to customer needs through competent customer service and prompt problem-solving.
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• Assisted call-in customers with questions and orders. Navigated multiple computer systems and applications to find information.
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Communicated with clients regarding account services, statements, and balances.
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Logged call information and solutions provided into internal database.
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• Dispatched jobs and created job route
• Surveyed results
• System outages.
Configured hardware and granted system permissions to new employees.
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Configured hardware, devices, and software to set up work stations for employees.
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Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
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Patched software and installed new versions to eliminate security problems and protect data.
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Maintained inventory of cell phones, laptops and peripheral equipment.
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