Customer Service General Manager
Resume:
Amir Afshari
Sales and Marketing Leader
**** **** ***, #****, **********, CA 94566
*****.*.*******@*****.***
OVERVIEW
Revenue-driven sales and marketing leader with seven years of customer service experience in both technology and established businesses. Recognized as a strategic thinker and hands-on-manager who is passionate about customer experience. Dedicated to team success with a driven entrepreneurial spirit.
EXPERIENCE
My Eyelab
General Manager
Feb 2020–Present
Managed all facility related telemedicine operations including vision testing, and online processing. Resolved customer eye glass/contact lens issues, adjusting eyeglasses to fit on customers face, and managerial duties:
+ Maintained inventory of frames, contact lenses, and supplies.
+ Expert in customer insurance processing.
+ Set up budget, managed expenses, as well as vendors, and payroll processing.
America’s Best Contacts and Eyeglasses, Pleasanton
General Manager
March 2018–Feb 2020
Your eyes are windows to your health. As operations managers, increased profitability by 15% to millennials, GenZ, and seniors through personalized customer service. Supercharged higher sales volume through faster eye testing while ensuring compliance for industry standards in a fast-paced environment.
+ Created marketing plan to generate epic patient traffic that helped the brand grow faster with an affluent, fashion-conscious patient.
+ Heightened awareness for the franchise as the premium and most friendly destination for eye care in the region.
+ 90% of customers bought premium design eyewear.
+ Interacted with insurance carriers and patients to deliver the highest level of contact lens and eyeglasses for optimal vison.
RBI Marketing, Berkeley
Field Sales Manager
March 2015–March 2018
As sales leader, reinvented the sales process to dramatically increase revenue by selling the Comcast Xfinity products through different B2B locations such as BestBuy, Walmart, Sam’s Clubs, and Costco. Scaled revenue and grew sales team from 3 to 15 employees:
+ Turned negative perceptions into positive sales outcomes.
+ Set realistic improvement goals for employees and helped them achieve it.
+ Anticipated and creatively resolved customer issues to generate higher sales.
Denny’s Restaurant, Pleasanton
Assistant Store Manager
March 2014–March 2015
Led daily operations along with hiring new staff, employee training, and resolving customer food issues. Oversaw all activities and transactions at restaurants to refine the dining experience:
+ Maintained highest customer standard to deliver gratification, satisfaction, indulgence, entertainment, and nutrition.
+ Reinvented Denny’s as the go-to-place for 25–40-year-olds on their way to work.
+ Established Denny’s as the most reliable place where you can easily order comfort food with classical flavors and smells.
Sky Is The Limit, Bay Area
Lead Brand Ambassador
Jan 2015–Present
Consultant to Fortune 100 companies for product launches and SAAS events as brand ambassador/influencer:
Sky Is The Limit: Meta and Oculus. Presenting Oculus to global customers at F8 conference. {Managed 10 brand ambassadors at global launch event}.
A+ Staffing: NASA. Facilitating communication between global inventors and their state-of-art products with NASA scientists.
Production Plus: Google. Presenting Google gaming products to new game developers from the world.
AWARDS
Denny’s MVP
Resolved customer parking issues by securing additional parking at nearby Best Western.
Yelp and Google Customer Satisfaction Award
Over 10 five-star reviews.
EDUCATION
Las Positas College, Livermore Business Marketing.
Bangalore University, India Bachelors Business Management.
Aazad University, Iran Associates degree in Computer Science.
REFERENCES
Amir navigates easily with the C-suite and collaborates well with the executives. At Elevate, he helped launch the most successful Oculus product launch and interacted exceedingly well with customers. He has a positive mindset focused on radically improving the customer journey.
Saurabh Sharma, Founder and Head of Brand, Sky Is The Limit
Amir is a rare combination of marketing strategy, sales, and customer achievement. He plays an integral role for going out of his way to help people live better. He has helped Ascott Synergy with our events by positively impacting our business.
Dawn Brandenburg, Global Sales, Ascott Synergy Real Estate
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