Customer Service Accounts Payable
Resume:
Holly Dyer
Best canidate for your posistion...
Independence, MO 64050
*********@*****.***
1. Dependable, hardworking Administrative/Customer Service Professional with fifteen years experience. Known for diplomacy with both internal and external customers. Tackle problems with tenacity, and always follow through to resolution. Particular expertise includes: • Accounts Payable/Receivable • Problem Solving • Arbitration • Customer Service & Relations • Event Coordination • Detail-oriented • Account Management • Microsoft Applications • Highly Organized Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Provider communications
Essence Health Ltd-St. Louis, MO
September 2023 to January 2024
Assisted health providers with claim resolution and medicaid rules and regulations Provider communications specialist
Wipro infocrossing-Jefferson City, MO
December 2021 to March 2023
Assisted provider with denied claims figured out why claims were denying and how to fix. Assisted in specific rules and guidelines per the Missouri Healthnet manual and rules to get claims filed to be considered for payment.
Verified if certain procedures needed prior authorization and how to obtain one. Verified providers enrollment with no Medicaid or what was needed to enroll anything a provider needed assistance with we help get correct information or get them to correct department for assistance. Responded to provider’s correspondence via email and answered and replied to questions. Customer Service Representative
Advance Call Center Technologies
August 2021 to December 2021
Taking inbound call for Bank of America card holder services. Help with accounts troubleshooting and claim filing.
Release of information specialist/ customer service CIOX Health-Belton, MO
March 2017 to February 2020
Process medical records request for patients insurance companies lawyers and other hospitals maintain confidentiality at the highest level. Sent request in a timely manner. Bounce back in forth between different requirements and standards for each requester and Company because each has different rules and needs for their records
Release of Information Specialist
Copies FYI-Park, KS
May 2013 to October 2015
Release of information . HIPAA certified
Education
Associate in Medical Office Administration
Concorde Career College
2013
Skills
• Clerical
• Medical Records
• Word
• HIPAA
• Medical Terminology
• Microsoft Outlook
• Personal Assistant Experience
• Project Coordination
• QuickBooks
• Medical Office Experience
• Epic
• Medical Scheduling
• Data Entry
• EMR Systems
• Accounts Receivable
• Medical Billing
• Experience Administering Injections
• Accounts Payable
• Problem Resolution (10+ years)
• Remote Access Software
• Computer Skills (10+ years)
• Data Entry (10+ years)
• Customer service
• Microsoft Office
• Insurance Verification
• Patient Care
• Network Support
• Microsoft Windows Server
• Microsoft Windows
• System Administration
• Operating Systems
• Computer literacy
• Typing
• Microsoft Excel
• Cash handling
• Microsoft Word
• Driving
• CPT coding
• Medical billing
• Medical terminology
• Communication skills
• Sales
• Organizational skills
• Computer skills
• Time management
Certifications and Licenses
Driver's License
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