It Service Management

JOSE MOLIERI

**** ** *** **, **** * Cutler Bay, FL 33190

Cell No. 305-***-****

Email: josemolieri@gmail com

Online Profile: https://www.linkedin.com/in/jose-molieri-16b5a8ba/

OBJECTIVE:

I am looking for a job opportunity where I can use my IT Service Management experience on enterprise network and cloud management skills acquired in the past to help an organization.

SKILLS:

Over 10 years of experience in IT Business Management, Jamf Pro for Apple products, Mobile Device Management, Microsoft Intune, Azure AD, Microsoft O365 Services, Ticketing Systems, Project Management, Information Systems, IT Service Management.

English, Spanish and Portuguese

Microsoft Intune

IT Service Management

Microsoft Entra ID (Azure AD)

Mobile Device Management

IT business integration

Microsoft O365 Services

Network Administrator

Apple Business

Jamf Pro for Apple products such as MacBooks, iPads, and iPhones

EDUCATION & WORK CERTIFICATIONS:

Florida Career College / Miami Campus

Associate degree in computer science from 02/2012 to: 02/2013

Software Analysis & Diagnostics Certificate.

Network Administering Windows and Exchange Servers.

Microsoft Office O365, MS Teams, SharePoint, Service-Now.

Microsoft Intune

Access Management System

Microsoft Windows Server 2008 – 2016

Jamf Pro for Apple products, Hyper V, VMWare, Oracle Virtual Box environment.

MDM (Mobile Device Management)

RSA Endpoint Administration and Console. (MFA)

Computer Support and Maintenance Certificate.

Wireless Implementation and Connectivity.

Selected Projects:

Jamf Pro: integrating Jamf Pro into the company’s IT environment to manage Apple devices effectively.

Configuring JAMF Pro policies and profiles.

Setting up enrollment workflows for Apple devices.

Zero-Touch Apple Device Deployments.

Troubleshooting integration issues.

Training end-users on JAMF Pro features.

Microsoft Intune: Integrating Microsoft Intune into the company’s IT infrastructure to manage and secure mobile devices and applications.

Configuring Microsoft Intune policies and settings.

Setting up device enrollment and management profiles.

Integrating with existing Active Directory (AD) or Azure AD environments.

Conducting user training and support for Intune features.

Hello ID: I played a pivotal role in the successful integration of Hello ID with ADP. My responsibilities included:

Configuration and Setup: Configuring Hello ID to synchronize user identities (AD) and access permissions with ADP.

Integration Planning: Collaborating with IT and HR teams to plan the integration process and ensure alignment with company policies and security standards.

Testing and Deployment: Conducting thorough testing to verify the functionality and security of the integrated solution before deployment.

Training and Support: Providing training to end-users and HR support staff on using Hello ID for secure access to ADP and other company applications.

WORK EXPERIENCE:

Renuity Home. LLC / Coral Gables, FL –SYSADMIN - Systems Administrator. 05/31/2022 To Present

Report directly to the CIO and Division Managers.

White glove Support for CEO, CIO, CFO, COO, and executive offices.

Works closely with Network Security and Infrastructure Team and other members of Technology to ensure secure and efficient delivery of IT MDM services to the whole organization.

Oversee daily operations and manage tasks assigned in ASANA for ongoing Microsoft services, AWS, and provide support with Jamf Pro for Apple products such as MacBooks, iPads, and iPhones from each division to assess needs and define technology to support their team needs.

Keep abreast of latest trends and best practices in Jamf Pro, Microsoft Intune, Microsoft O365 Services, MS Teams, SharePoint Admin Center, Microsoft Entra ID (Azure AD), Exchange, Hyper-V solutions, and CRM technology landscape and propose potential solutions to enhance efficiency and security of operations.

Responsible for supplying daily support to the IT business integration and management of the business productivity, collaboration, and desktop systems.

Keep project management tool up to date with task status for companywide communication.

Supply support in person, over the phone, or via remote access.

Diagnose issues with computer software, peripherals, virtual and hardware.

Talk to clients through basic problem-solving processes.

Supply end user training, as needed.

Communicate planned outages to all affected users and to upper management.

Work with vendors to open and escalate support tickets when necessary.

Install and upgrade hardware and software systems.

Follow up with clients and complete support tickets.

WORK EXPERIENCE:

Banyan Health System / Miami, Fl - Technology Specialist II 11/16/2020 To 05/27/2022

Work with the company’s strategic partners to ensure the company’s systems are supported and governed following Banyan’s internal controls and risk management policies.

Responsible for recommending workflow improvements, SharePoint and SQL system enhancements and any other GP server technology solutions that will create value for Banyan.

Responsible for all aspects of IT enterprise integration with Jamf Pro for Apple products such as MacBooks, iPads, and iPhones, Microsoft Office 365 Services, SharePoint Admin Canter, Microsoft Intune, Microsoft Entra ID (Azure AD)

MS Teams video calls, broadcast meetings with Zoom, WebEx (by Cisco) and MS Teams for internal or external users using the Logitech Rally Video conferencing system, Ticketing- system (ConnectWise and Jira) including networks, physical security systems, corporate email, active directory, change control management, project management, development of internal control policies and procedures sufficient to meet the minimum auditing standards as developed by NIST, ISACA, HIPPA. Responsible for and serves as a partner in Banyan’s daily risk management efforts.

GE-Corporate/ Coral Gables, FL – SR. IT Support Service Expert for US-LATAM 12/18/2017 To 10/30/2020

Supplying professional Engineer level II Support to USA and LATAM Regions

Training and support users with diverse types of products, software, and security applications available on ServiceNow (SNOW)

Mobility Device Management (MDM) best practices, Jamf and Apple Business Solutions

Microsoft Teams Call Analytics, Microsoft O365 Enterprise Services, SharePoint, Zoom Cisco WebEx, GoToMeeting web conference, Skype, video calls, broadcast meetings with Export Control and Non-Export Control government user’s regulation within the US and overseas.

Troubleshooting routing and connectivity issues with VPN (Cisco, Juniper, F5-BIG IP Client)

RSA Administration Console. (Hard Token), Reset, enable, disable, uninstall, PIN change, resync hard token or soft token.

McAfee EPolicy Orchestrator Administrator Console (BitLocker, Endpoint Security)

Active Directory Admin Console, Identity Management Console IDM.

Create and follow-up technical support tickets from US and LATAM (English and Spanish) using Bold360 web chat or ServiceNow (SNOW) via phone call, collecting logs and screenshot from troubleshooting issue, accessing user's devices remotely via LogMeIn Technical Rescue Console.

Supplying logical and technical training to new GE hires according to GE technical support standards and cybersecurity policies.

FORTINET / Sunrise - TAC Support Engineer for US & LATAM 11/2015 – 12/2017

Work and resolve Customer Service technical related queries through phone, chat and the web creating technical level one or two support tickets following Fortinet SLA policy.

Basic troubleshooting on the full range of Fortinet Hardware or Virtual products

Log collection, analysis and change recommendations of network or hardware configuration information, authentication, authorization.

Collection and initial analysis of packet trace information.

Recommend corrective actions based on data and technical network analysis.

Supply customer service satisfaction and technical education were needed due to gaps in networking, technical product knowledge.

Consultation of technical/engineering information, bulletins and release notes for known problems.

Develop good and respected relationships with internal and external customers by supplying correct, courteous, and efficient customer service & technical support.

Work with other staff in the department to meet the performance targets for efficiency, cost-effectiveness, productivity, and quality that are above the average in the industry.

CENTURION AIR CARGO / Miami - IT Support Specialist II 10/2010- 11/2015

IT Support Level I, II (Assistant Network Administrator)

Configuring and troubleshooting network and Avaya Phone System (PBX)

Customer Service, answering phone calls, emails, technical support tickets, end users.

Technical hardware and installation request.

Quantum Enterprise for Aviation MRO and Logistics Software.

Video Conference support for VIP customers and remote office

White glove Support for CEO, CIO, CFO, COO, and executive office

The use of remote tools to control and troubleshoot user’s devices like TeamViewer and Join. Me, My PC, LogMeIn, RealVNC, etc.

Document, track, and watch problems to ensure a prompt resolution.

Configuring, Break/Fix, troubleshooting laptops, and desktops

Microsoft O365 Services

Jamf Pro and Mobile Device Management

Active Directory Admin and Remote Access

Managing a proactive network and Cybersecurity.

Enforcing customers’ security policies.

References available on request.

Contact this candidate