Sales Representative Customer Service
Resume:
Bonnie Ostini
Sacramento, CA
530-***-**** ************@*****.***
Sales Professional
Results driven Sales Representative with impressive track record of success. Engaging personality and outstanding communication skills with natural talent for cultivating relationships with customers, colleagues, and strategic partners. Accustomed to managing multiple, time-sensitive priorities with acute attention to detail. Unmistakable professional integrity, unparalleled work ethic, and commitment to excellence.
Areas of Expertise:
Consultative Sales
Relationship Management
Market/Trends Research
Lead Generation
Customer Service
Product Knowledge
Account Management
Client Proposals/Negotiation
Inventory Management
Territory Management
Sales Reporting
Budget Management
Team-Building/Leadership
Training/Mentoring
Estimating
SELECTED CAREER HIGHLIGHTS
Top sales closing rate in Northern California Sacramento region, 2021-2023.
Highest quoting sales representative in Northern California, 2022 & 2023.
Highest ASP 2022 & 2023 in Northern California Sacramento.
Top performing sales representative in the Western Division for sales of new product, Power Patch, 2021, 2022, and 2023.
Designated “go to” person for customers and transferred employees during the acquisition of Syar Industries in August 2022.
Winner of the best teammate award at the Western Division sales conference, 2022.
Earned a $408K annual purchase order/contract with the County of Sacramento by communicating and implementing relevant knowledge of products and terminology for FY 20/21. Earned an extension of the contract for FY 21/22 to include an additional $290K. Earned an additional extension for FY 22/23 for $926K.
Increased sales volume by 585% in targeted account demographic in 2020 over 2019 sales.
Doubled volume sold with assigned accounts at Cache Creek HMA, and Sacramento Aggregates PG&E sand and fill sand initiative, in 2021 over 2020.
Increased sales by 100% in first three months at Knife River Corporation. Reopened location, with inventory control strategies, and generated new business within territory.
Developed and executed pricing strategy to increase profit margins for aggregate materials at Knife River Corporation. Sold through all new product in 30 days.
PROFESSIONAL EXPERIENCE
Senior Sales Representative July 2019 - present
Vulcan Materials – Western Division/Northern California
Create and execute a strong presence as the supplier of choice in the greater Sacramento market by selling asphalt and aggregates from all Northern California facilities while adhering to the Vulcan Way of Selling. Demonstrated ability to build trust and rapport with key decision makers and stakeholders at contracting, development, engineering firms, as well as internally. Responsible for city and county municipality accounts, contracts, and purchase orders. Proactive contact with customer base resulting in increased t revenue for the division. Key team player in sales initiatives for the division.
Esthetician Owner 2010 – Present
Bonnie Ostini, Esthetician – Carmichael/Yuba City, CA
Comply with state and local regulations to operate esthetics practice. Maintain accurate client records and sales. Manage inventory, including ordering new product as necessary. Promote gloSkinBeauty, Image Skincare, Revitalash product lines. Co-refer with dermatology offices and other beauty/skincare industry strategic partners. Develop and execute social media marketing campaigns. Promote business at local community events. Perform esthetician services on location. Attend industry events and conventions to update knowledge of new products and services. Perform esthetic services under scope of practice for an esthetician in the State of California.
Estimating and Sales Representative March 2017 – June 2019
Jensen Precast – Northern California
Estimating wet and dry utility jobs for underground precast concrete structures. Responsible for all Airgas account sales, custom products, and work orders. Integral roll in direct customer interaction at the Raley Boulevard facility. Innovative suggestions to operating procedures that were implemented throughout the organization.
Sales Representative 2016
Knife River Corporation – Northern California
Built and managed customer base, including cold-calling new accounts. Collaborated with Operations Manager to increase revenues by producing materials with higher demand and ASP. Located jobs to bid via builders exchange, government websites, and networking. Researched customer purchase trends and prepared reports. Restructured pricelist and implemented new pricing strategy for aggregate products.
Inside Sales Representative 2014 – 2016
A. Teichert and Son, Inc.– Sacramento, CA
Oversaw and managed customer base with $25M in annual sales. Delivered exceptional customer service to designated accounts. Prepared and processed quotes. Cold-called prospective and current customers to increase product sales. Processed quotes per client specifications for QA materials. Requested lab analysis of materials per plant location. Reviewed daily sales reports. Processed requests for various reports, including sales, accounts payable, accounts receivable, and inventory.
ADDITIONAL EXPERIENCE
Manager, Makeup Artist Blush, A Beauty Bar– Yuba City, CA 2007 – 2010
Credit Sales Harry Ritchie’s Jewelers – Yuba City, CA 2008– 2009
Territory Sales Manager Pacific Millwork, Inc. – Marysville, CA 2004 – 2006
Sales Coordinator Holt of California – Yuba City, CA 2002 – 2004
EDUCATION
Grand Canyon University– Phoenix, AZ
Bachelor of Science – Business Marketing
Federico Beauty Institute – Sacramento, CA
Esthetics License – State Board of Barbering and Cosmetology
*References available upon request.
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