Business Administration Customer Service

Location:

Harare, Zimbabwe

Posted:

September 10, 2024

Contact this candidate

Resume:

Place Pamburai

Marital status: Single

National ID No: 22-189720K22 Zimbabwean

Languages: Fluent English, Shona and Ndebele

Religion: Christian

Email: *************@*****.***

Telephone: +263*********

Summary

I hold a Masters of Business Administration (Management Strategy) a Post Graduate Diploma in Business Administration and an Honours Degree in Bachelor of Business Administration from the University of Namibia. Being a teacher in the ministry of education here in Zimbabwe helped me realise my passion and love in working and sharing knowledge with learners from all different levels of study. Likewise, I gained my passion and enthusiasm to work at the university institution when I was chosen to work voluntarily at the University of Namibia as an assistant to the faculty officer for economics management sciences assistant in 2011 doing administrative work, as an assistant to the Strategic Management and Strategic Marketing Management lecturer in 2012 where I use to invigilate and record test marks for third year students. I have also worked as an assistant to the Senior Administrative Officer at the University of Namibia Centre for Open Distance and eLearning (CODeL) section in 2019 while doing my thesis.

Currently, I am a marketer and a customer service assistant for ARP Mpofu Fresh Farm Produce business. I am a result oriented individual with almost 5 years of experience in customer service, teaching and nurse Aide.

I am highly dedicated and have exceptional client service through excellent communication skills, continuous learning, as well as inter-personal skills, a good listener, a good researcher with very good computers knowledge and skills. I have excellent adaptability skills and I am a fast learner. All these skills have enabled me to be a very good team player with the ability to lead teams with individuals from various backgrounds.

Professional Certification

I am qualified in the field of Business Administration with majors in Management Strategy, Strategic Marketing Management and in Banking and Finance. I have passed with distinctions in Human Resources Management and in Operations Strategy and several 70 to 79 grades from my post graduate studies.

Education

• Masters of Business Administration – University of Namibia (April 2021)

• Post Graduate Diploma in Business Administration – University of Namibia (2017)

• Bachelor of Business Administration Honors – University of Namibia (2014)

• Nurse Aide – Zimbabwe Red Cross Society (2022)

Work Experience

Customer Service Consultant: ARP Mpofu Fresh Farm Produce: Current Providing information about the product, answering customer questions with empathy, processing orders and transactions, delivering information about the company's offerings, handling customer complaints, collecting and analysing customer feedback, listening to customer concerns about the company's product or service. Masvingo Provincial Hospital: Nurse Aide: July to November 2022 Dump dusting, bed making, patient’s toilet, patient’s observations (TPR), feeding patients, setting procedure trays, sluicing, infection control, child welfare, drug adherence teachings to patients, shrouding (last office) and bed bath. Running errands to the pharmacy, theatre, X-ray, kitchen (to pick patients feeds and special diet requests) and laundry (to collect clean linen for new admissions).

ZB Life Assurance: Sales representative: November 2014 to July 2015 Selling life assurance policies, marketing various company products and policies, addressing clients and closing sales, issuing flyers and calendars, always look and reach out for new prospects, doing follow ups on previously addressed clients through phone calls and signing policy forms on behalf of clients.

Cater Commercial Equipment Ltd: Marketing Trainee: January to August 2014 Marketing company products, generating cash receipts, preparing and emailing quotations to clients, attending to and addressing customer complaints, negotiate deals and prices on behalf of clients, receiving calls and calling clients.

Zimbabwe Ministry of Education Sports and Culture: Teacher: May to December 2007 Preparing and conducting class lessons, conducting and coordinating school assemblies and leading exam revision practices.

Computer competency

Proficient in Ms Excel, Ms Word, Ms PowerPoint, Outlook, Presentation, Zoom, email and internet usage

Skills

• Leadership abilities and delegation skills

• Ability to work under pressure even with minimal supervision

• Excellent team player

• Adaptability, Empathy, Clear communication skills, Authenticity, A willingness to go the extra mile,

• Time Management, Resourcefulness, Detail Oriented, Anticipate Client’s Needs, Customer Service, attentiveness, emotional intelligence

Hobbies

• Playing volleyball and netball

• Participating in charity programs

REFERENCES