Customer Service Medical Assistant
Resume:
Melissa Helton
Excellent Customer Service
Middletown, OH 45042
**************@*****.***
Excellent customer service
Authorized to work in the US for any employer
Work Experience
Medical Assistant
Kettering Health - Kettering, OH
March 2020 to Present
Surgery scheduling and working as a medical assistant, rooming patients, obtaining vitals and assisting physicians with back office procedures as well as front office work . Scheduling and answering phones and covering all the duties of a front office staff, receptionist Office manager
Trenton Family Dental Care - Trenton, OH
July 2017 to February 2020
Customer service,Billing, answering phones, insurance billing and collections,precertification, faxes, accounts payable, accounts receivable,scheduling appointments,calling in medications,time management and Microsoft office, assisting in the back office when needed, receptionist Medical Assistant
TriHealth Physician Partners - West Chester, OH
June 2015 to July 2017
Responsibilities
Customer service, scheduling, triage, Rooming patients, Diagnostic tests, Rapid flu, rapid streps,UA;s, venipunctures, injections,EKG;s,assisting with procedures, vision and hearing tests. Worked Peds IM, and family practice customer service, receptionist Medical Assitant
Mercy Health - Mason, OH
November 2013 to June 2015
Responsibilities
Customer service,
Answering phones,venipunctures,obtaining vitals,calling in prescriptions, phone triage, scheduling appointments, PA's, precepts, assisting minor surgeries, wound care, Customer service
Accomplishments
Patient care, team work, acknowledgement of helping others, receptionist Skills Used
EPIC care
Medical Assistant
Foot and Ankle specialists - Franklin, OH
November 2011 to November 2013
Responsibilities
Xray, obtain vital, wound care, assisting minor surgeries, front office, scheduling appts, phone triage, calling in prescriptions. Customer service,
Receptionist
Accomplishments
patient care, team work, satisfaction of helping others Certified Medical Assistant
Scheidler Medical Group - Hamilton, OH
December 2006 to April 2011
Responsibilities
all diagnostic testing, venipuncture,rays, pa's, precepts, phone triage, injections, scheduling appts. Medical Assistant
Providence Medical Group - Dayton, OH
September 2002 to December 2006
Responsibilities
all diagnostic testing, rapid streps, influenza testing, mono spots, venipunctures,urinalysis, injections. Customer service
Certified Medical Assistant
Franklin Clinic - Franklin, OH
September 2000 to September 2002
Responsibilities
all diagnostic testing, rapid streps, urinalysis, Prior authorizations, phone triage, injections,obtain vital, rooming patients, customer service.
Medical Assistant
FAMILY PRACTICE ASSOCIATES - Middletown, OH
May 1995 to August 2000
Front and back office, scheduling appointments, assisting the physician in the exam rooms and obtaining vitals of of patients, all diagnostic testing including phlebotomy, injections and EKGs. Education
EMT in EMT
Butler Tech-D Russel Lee Career Center - Hamilton, OH September 2015 to April 2016
Certified medical assistant in Medical assistant
Southwestern College of Business - Middletown, OH
September 1993 to April 1995
Skills
• Billing (5 years)
• Receptionist (10+ years)
• Scheduling (10+ years)
• Outlook (10+ years)
• Human Resources (Less than 1 year)
• Word (10+ years)
• Venipuncture (10+ years)
• Vital Signs (10+ years)
• Laboratory Experience
• Customer service
• Sales
• Customer relationship management (10+ years)
• Typing
• Supervising experience
• Leadership
• Human resources
• Cash register (10+ years)
• Driving
• Negotiation
• Front desk (10+ years)
• Accounting
• Team management
• Medical records (10+ years)
• Epic (10+ years)
• Computer networking
• Bookkeeping
• Accounts receivable
• Property management (1 year)
• EMR systems (10+ years)
• Accounting software
• Merchandising (8 years)
• Accounts payable
• Medical imaging (5 years)
• Pediatrics (10+ years)
• ICD-10
• Office management
• Payroll
• Vital signs (10+ years)
• Childcare
• QuickBooks (5 years)
• Management (5 years)
• Administrative experience (10+ years)
• English
• Relationship management
• Medical terminology (10+ years)
• Medical coding (10+ years)
• Laboratory experience
• Cash handling (10+ years)
• Financial services
• Recruiting
• Experience Administering Injections
• Medical Scheduling
• Triage
• Insurance Verification
• CPT Coding
• Phone Etiquette
• Medical Billing
• Medical Office Experience
• Anatomy Knowledge
• Phlebotomy
• Patient Care
• Acute care
• Hospital experience
• Computer skills
• Marketing
Certifications and Licenses
Receptionist
February 1995 to Present
CCMA Certification
May 1995 to November 2025
BLS Certification
April 2015 to May 2017
CPR Certification
January 2023 to January 2025
Certified Medical Assistant
AED Certification
EMT Certification
RMA
Certified Professional Coder
Medical Coding Certification
Contact this candidate