Customer Service Terre Haute
Resume:
Amanda Moore
Terre Haute, IN *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Test Administrator/Proctor
Pearson Professional Center - Terre Haute, IN
August 2023 to Present
• Responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment
• Responsible for verifying student identification, making sure everyone is registered correctly, and explaining test procedures
Communication and Dispatch Specialist
Columbus Regional Health - Terre Haute, IN
July 2021 to December 2021
• Answer extremely high volume of calls received into CRH, and direct them accordingly.
• Communication Specialist coordinates on-call schedules and performs answering services for all providers and internal workforce who are on-call.
• Communication Specialist performs Security Dispatch functions including answering calls coming to Protective Services, Security Dispatch, and Internal Emergencies. Training Server
Texas Roadhouse - Columbus, IN
July 2018 to May 2021
• Welcomed guests as they arrived
• Took food and drink orders
• Served meals
• Checked on guests frequently
• Cleared tables
• Managed cash, check, credit orders
• Maintained a clean work area
Training Server
Johnny Carino's - Columbus, IN
July 2017 to May 2018
• Took food and drink orders
• Served meals
• Checked on guests frequently
• Maintained a clean work area
• Managed cash, check, credit orders
• Cleared tables
• Set up payments by POS
• Kept the restaurant clean and sanitary
Store Team Leader
Goodwill Industries - Columbus, IN
April 2016 to December 2016
• Managed a staff of 30 employees
• Interviewed, hired, trained, and supervised new team members
• Managed daily operations, administrative duties, scheduling, and sales
• Oversaw store in the absence of the Store manager
• Performed official money count every shift
• Ensured consistent store productivity and metrics that increased sales and profitability
• Demonstrated excellent people skills in both client and employee relationships Education
High school diploma in Education
North Central High School - Farmersburg, IN
August 2000 to May 2004
Skills
• Microsoft Word (2 years)
• Microsoft Office (2 years)
• Management Experience (8 years)
• Accounts Payable (6 years)
• Accounts Receivable (6 years)
• Answering Phones (10+ years)
• Payroll (6 years)
• Sales (10+ years)
• Bookkeeping (6 years)
• Billing (6 years)
• Microsoft Excel (2 years)
• Microsoft Outlook
• Data Entry
• QuickBooks
• Tax Experience
• Customer service (10+ years)
• Administrative experience
• Cash handling (10+ years)
• Communication skills
• Computer skills
• Office manager experience (5 years)
• Cash handling
• Supervising experience (10+ years)
• Payroll
• Bookkeeping
• Sales
• Accounts receivable
• Accounts payable
• POS
• QuickBooks
• Tax experience
• Interviewing
• Office management
• Serving
• Documentation review
• Store management
• Cash register
• Hotel experience
• Retail sales
• Front desk
• Accounting
• Clerical experience
• Restaurant experience
• Computer skills
• Microsoft Office
• Microsoft Outlook
• Microsoft Excel
• Administrative experience
• Communication skills
• Microsoft Word
• Time management
Assessments
Food service: Customer situations — Proficient
March 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Customer service — Proficient
March 2023
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
March 2024
Responding to customer situations with sensitivity Full results: Proficient
Delivery driver — Proficient
March 2024
Interpreting instructions or signs and solving problems Full results: Proficient
Customer service — Proficient
February 2021
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
March 2024
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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