Administrative Assistant Customer Service

Tara Groover

Technically savvy and goal-oriented Administrative Assistant. Skilled in prioritizing and completing tasks independently. Extremely driven and motivated to assist organizations to thrive. Extensive experience in Microsoft Office, Adobe Acrobat, Quickbooks, SquareUp, Impact, Yardbook, and CCC Intelligent Solutions. Skills

Work History

Front Office Manager

Finish Pros Collision and Repair, Dallas, GA September 2022 - May 2024 Dallas, GA 30157

770-***-**** *******@*****.*** WWW: linkedin.com/in/TaraG-is-amazin g

Gate-Keeping/ Schedule and Calendar Management

Contract Management

Database Management

Document Control/ Data Entry

Customer Service/ Relations

Policy and Procedure Modification

Exceptional Communication

Microsoft Office Suite

Credit and Collections

Inventory Control

Effective Multitasking

Account Reconciliation

Event Coordination

Attention to Detail

Ensuring accuracy in documentation, financial transactions, and accounts receivable Organize office functions, manage schedules/ update calendar appointments, and oversee daily operations of office Office Administrator

Dirt Cheap Lawn Care and Repair, Acworth, GA July 2014 - May 2022 Social Media and Content Evaluator

Appen Global, Remote June 2010 - December 2021

Sales Agent

StubHub, Remote July 2016 - July 2018

Administrative Assistant

Parsons Corporation June 2008 - May 2014

Education

Bryant & Stratton College

Associate's Degree in Business Administration and Management January 2015 Answered, screened, and redirected telephone calls and emails with professionalism and efficacy Converted authorization documents into electronic/ paperless forms Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty Redesigned and implemented company policies and procedures Created and maintained website

Acquired 100+ clients

Prepared, proofread, and formatted all correspondence, reports, presentations, flyers, spreadsheets, graphs, and illustrations. Meticulous entry of data with 97% accuracy

Ability to investigate, evaluate and categorize sensitive content without bias Secured sensitive content while complying with NDA's strict protocols and guidelines. Supplied excellent customer service in a fast-paced environment via chat and inbound calls Maintained customer satisfaction rate of 95%

Ability to de-escalate and resolve problems while ensuring positive customer experiences Aided staff by overseeing reception, document control, maintaining folders on servers, liaison between departments, and coordinating operational support

Arranged appointments/ meetings and recorded minutes Communicated with 20+ company partners and clients on daily basis

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