Customer Service Accounting Clerk

CHARLENE VENABLE

** ******** ***. ***** *****, NJ 08882-2131 · 732-***-****

Email · ************@*****.***

Highly skilled and dedicated individual with over twenty (20) years of experience in various operational and administrative functions to include customer service, payroll, cash applications, report development/processing, benefit application and system maintenance. I bring to any company the experience of having worked in a fast paced and high volume environment with a reputable track record of client, management and customer relationship building through exuding key core values such as warmth, expertise and respectfulness

EXPERIENCE

DEC 2007 – PRESENT

PAYROLL COORDINATOR/ ACCOUNTING CLERK, EASTERSEALS NJ

• Managed and distributed program/organizational policies and procedures to new hire employees

• Perform tasks/assignments relating to: Staff training and development

• Provide guidance, research and assist with New Hire Orientation : such as Motor Vehicle Abstracts, Background checks, Finger printing verification and appointment setting, Education reference check, Form I-9, HIPAA

• Created simplified communication and training materials for newly hired employees

(Quick reference and how to guide for proper documentation and Medicaid requirements through the Electronics Health Record System)

• Compiled training data reports which consisted of detailed learning objectives, delivery success rates, skill/ability testing and College of Direct Supports employee transcripts

• Successful relationship building with Statewide Support Coordination agencies which lead to high level consumer referrals

• Accurate calculation and processing of over 1500+ staff payroll. Contacted employee and supervisor with questions regarding timesheet discrepancies

• Verification accuracy of employee ID’s and account codes, enter time sheet information into the BeyondPay Payroll System

• Verify timesheets entered into payroll system by customer service reps are entered correctly. Verify vacation and flex time entered are valid to process. Send verified payroll to BeyondPay for processing

• Assembled timely and accurate financial reporting

• Manage and update excel spreadsheet according to vacation and flex hours (time-off) taken and hours accrued monthly

• Process stop payments, void payments and re-issue of employee checks and direct deposits that were not received. Update void and re-issue excel spreadsheet. Send spreadsheet to Accounting Department for month end closings

• Reply and process requests received in the mail and e-mails from employees, agencies, and other Easterseals departments needing employee verifications, garnishments processed, and other information as requested.

2

DEC 1999- PRESENT

CUSTOMER SERVICE, SAM’S CLUB EDISION NJ

• Enter new membership information into computer system

• Process payments for memberships, returned merchandise and credit card payments

• Enter tax exempt information into computer system and send to the State

• Answer questions from members on types of memberships and product availability

• Check computer system for location and availability of merchandise

• Answer and route phone calls, return merchandise to appropriate areas in the club, keep desk and files neat and clean

EDUCATION

JUNE 2015

UNION COUNTY COLLEGE – UNION NJ

•Accounting Course

New Brunswick High School - New Brunswick, NJ

•College Course curriculum.

SKILLS

• Proficiency in Microsoft Excel, Word, Outlook

MIP, BeyondPay, Carelogic Electronic Health

Records

• Achieve ongoing customer satisfaction through

prompt resolution of customer conflict through

immediate problem solving and critical thinking

skills

• Easily adaptable to any computer system.

• Excellent communication skills both verbal

and written

REFERENCES

Asia Tang Easterseals New Jersey Manager 732-***-**** Pei Ping Meo Sam’s Club Assist. Manager 732-***-****

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