Customer Service Lake Charles

Evella Matthews

**** ****** **.

Lake Charles, LA 70607

Objective: To become gainfully employed in a position in which I can continue to be of service to the community and its citizens

Education: Graduation equivalency degree

Work History:

Calcasieu E-911: telecommunications officer-January 28, 2008-present

Duties: deliver outstanding customer service when answering and processing incoming emergency and non-emergency calls for service, work with police and EMS response agencies, assess patient needs when EMS services are requested in order to notify and dispatch appropriate resources, determine and route calls to proper jurisdiction for out of area incidents, dispatch and monitor 13 local fire department frequencies, acknowledge incoming radio traffic from Ward 3 Marshal's office, OEP, and CAER, enter information into Uniform Hazardous Report Form while interviewing party reporting HAZMAT incidents, assist coworkers with miscellaneous job duties as necessary, public outreach and school public education officer, former CTO and relief supervisor, must be on call and prepared to work 24 hours a day during hurricanes, tornadoes, ice events, floods, and other natural disasters, work rotating 12 hour shifts and mandatory overtime as necessary, other job duties as assigned or requested, operate West positron telephone system, One Solution CAD, and Motorola radio dispatch console

Additional: RPL, NAEMD and CPR certified. APCO and NENA member.

Kohl’s: seasonal sales associate-September 2016-May 2019

Duties: deliver excellent customer service while assisting customers in locating products, operate cash register, straighten and clean immediate area prior to end of shift, other job duties as assigned

Previous work history and references available upon request

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