Customer Relations Quality Assurance

Eric Capalad

Orlando, FL *****

321-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Driven Trade Show Specialist with a proven track record at Absolute Exhibits, enhancing customer satisfaction

and team productivity through expert problem-solving and analytical thinking. Skilled in customer relations and

project planning, consistently delivering superior services and driving product improvements. Achieved project

goals within budget, showcasing a strong blend of hard and soft skills.

SKILLS

+ Customer Relations + Analytical Thinking

+ Expert Problem Solving + Project Planning

+ Documentation Management * Quantitative skills

* Quality Assurance + Improvement plan knowledge

* Quality Assessment + Project restructuring

WORK HISTORY

WAREHOUSE MANAGER 09/2021 to 02/2024

Wise Owl - Orlando, FL

* Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift

resolution.

* Cleaned and maintained warehouse in compliance with OSHA safety standards.

+ Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company

policies.

+ Evaluated incoming shipments for quality issues and processed unacceptable materials for return.

* Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs,

renovations, and replacements.

+ Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or

delivery.

+ Increased warehouse efficiency by implementing new inventory management systems and procedures.

TRADE SHOW SPECIALIST 03/2015 to 06/2021

Absolute Exhibits - Orlando Florida

+ Followed all company policies and procedures to deliver quality work.

+ Developed strong client relationships through consistent communication and attentive service.

+ Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

+ Interpreted clients' needs and introduced services to fit specific requirements.

+ Listened and responded to customer requests and forwarded necessary information to superiors.

+ Enhanced team productivity by streamlining processes and implementing time-saving strategies.

* Collaborated with cross-functional teams to achieve project goals on time and within budget.

+ Assisted with staff training to enforce quality, safety and sanitation guidelines.

* Optimized customer experience by delivering superior services and effectively troubleshooting issues.

+ Evaluated customer needs and feedback to drive product and service improvements.

EDUCATION

San Antonio Nueva Ecija - Philippine

High School, 03/2007

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