Real Estate Quality Assurance
Resume:
Memphis TN
*****************@*****.***
EDUCATION AND TRAINING
BS
Management
University of Phoenix, Memphis, TN
September 2023
University of Memphis
January 1986
RODNEY TOLLIVER
SUMMARY
High-energy, result-driven, diversified professional with 18+ years of proven experience in manufacturing, finance, warehousing, inventory, auditing, and real estate Multitasker to maximize distribution center performance and ensure quality.
SKILLS
Six Sigma Yellow Belt
Logistics
3PL
Strategic Planning
Team Building, Leadership
Training & Management
Production Management
5S
OSHA
Lean
Auditing
Employee Orientation
Lean Manufacturing
Kronos
Quality Assurance
SAP
Supply Chain
Process Improvement
Project Management
Profit & Loss
Manufacturing
Team Management
Budgeting
Procurement
Warehouse experience
Supervising experience
Assessments
Supervisory skills: Motivating & assessing employees — Highly Proficient
EXPERIENCE
OPERATIONS MANAGER
PFSweb Memphis, TN August 2020 - September 2023
Managed different cells to ensure P & L budgets were within company guidelines
Controlled budgets by continuously moving team members to maximize profits
Hired trained coached and mentored all team members for effective daily results
Led new projects from start to finish
Managed a team of up to 55 employees.
Managed scheduling, training and inventory control.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Built strong operational teams to meet process and production demands.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
LOGISTICS MANAGER
Harbor Freight Tools Memphis, TN January 2017 - July 2020
Hired, trained and coached a team of associates in merchandise management
Received trucks to ensure all SOP are performed correctly for floor first receiving
Built teams of runners, callers, and fillers to get the store fully stocked
Directed unloader, scanner, and sorter ensuring truck is unloaded properly
Processed the truck and handled any SKU discrepancies, fulfilling 100% accuracy
Pulled replenishment report and directed team on assignments
Led recalibration, outs scan, and cycle count teams to ensure store is optimizing its priorities
Ran daily reports for DM, handled opening cash count procedures and assigned cashiers their tiers.
PRODUCTION SUPERVISOR
Adecco Nike Memphis, TN December 2015 - January 2017
Motivate, coach, mentor and lead a team of up to 300 employees to ensure daily goals are met
Maintain high visibility on the production floor and direct team based on workflow
Multi-task to maximize distribution center performance and ensure quality
Work closely with Nike Area Managers to accomplish daily objectives
Attend flow center meetings to communicate updates on daily progress
Supervision of production staff: forklift drivers, shipping/receiving, packers and re-stockers
Hire/train new employees, conduct new hire orientation
Use of Kronos, Marc, DCMS systems to track daily activities of employees
Discipline, coach, and counsel employees as necessary to ensure fairness and consistency
ONSITE SUPERVISOR
William Sonoma September 2015 - December 2015
Responsible for 600 temporary employees' placement in assigned departments
Updated Kronos management system to ensure correct pay, assignment, and any changes to file
Proactively contacted William Sonoma management to ensure associates are performing their assignments
Documented all accidents per company guidelines and take appropriate actions - Workers Comp
Held onboarding classes weekly to discuss assignments in detail for new associates
PERFORMANCE SUPERVISOR
Simos, Nike March 2015 - September 2015
Responsible for 3 Leads and 75 temporary employees
Managed 3 different production lines to ensure company quotas are consistently obtained
Coached, trained, and motivated employees to ensure optimum performance
Performed necessary reports for upper management
Held daily shift meetings to relay daily goals
MANUFACTURING SUPERVISOR
Dohmen laboratories, DDN November 2014 - March 2015
Responsible for 4 Leads, 25 full-time employees and up to 20 temporary employees
Managed a productive shift to ensure meeting company goals and cost objectives
Implemented operating methods and procedures to improve productivity
Developed and maintained productive work teams through cross-training, communication and motivational techniques
ON-SITE SUPERVISOR
Ceva Logistics July 2014 - October 2014
Monitored up to 300 employees daily
Handled payroll issues
Worked closely with temporary employees, managers and General Manager to ensure company goals and quotas
Minimized turnover and increased productivity
Performed daily and weekly audits of all temporary staff for the home office
OUTBOUND SUPERVISOR
February 2014 - June 2014
Staged and packaged inventory for delivery
Used computer software to ensure company quotas and update shipping information as needed
Worked closely with managers to ensure order accuracy and timeliness
Print shipping labels
Sought resolution of shipping issues
Other duties as assigned
BRANCH MANAGER
World Financial January 2011 - January 2013
Reduced delinquencies from 14% to only 6%
Increased ledger budget from $4.5 million to $5.4 million
Increased total accounts from 900 to over 1400
Analyzed branch financial results
Improved branch profitability and market expansion
Interviewed and hired qualified staff
Managed branch effectively and efficiently to meet or exceed company objectives, maximized profitability
Directed branch activities with ultimate responsibility for sales and operations
Coached and directed assistant branch manager and hourly staff
Obtained new partnership groups and grew branch business as well as developed existing business
Approved and closed loans based on corporate guidelines
Successfully passed all company audits
Managed all delinquent accounts
Customer Service to include sales and promotions of company services to include tax preparation
LEAD AUDITOR
Technicolor January 2005 - January 2008
B/C SUPERVISOR
Wells Fargo Home Mortgage January 1995 - January 2005
ADDITIONAL INFORMATION
Willing to relocate: Anywhere, Authorized to work in the US for any employer
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