Customer Service Office Assistant
Resume:
Sharon N. Acha
Autry Dr. Burleson TX *****
***********@*****.***
Objective
I am a detail-oriented and highly organized professional with years of experience as an office assistant and customer service in healthcare. I am Seeking a position where I can leverage my strong communication skills, problem-solving abilities, and attention to detail to contribute to the efficiency and effectiveness of the team.
WORK EXPERIENCE AND SKILLS
Registered Nurse: Mesa Spring, August 2022 – Current
Support the organization, program, and unit philosophy of care
Coordinate and deliver quality general and psychiatric nursing care to patients
Ensure medical Orders are followed, initiate and follow treatment planning
Act as a patient advocate at all times
Patient assessment, medication administration, and education of patient and legal representatives/parents
Use of de-escalation techniques and restrains with the help of CPI techniques
Getting consent from legal guardians or child protective services in regard to psychotropic medications
Educate patients on healthy coping mechanisms
Proper and accurate documentation of patient care
Daily chart checks
Customer service/Office Assistant: Family and Healthcare Solutions Inc. Washington DC. Feb. 2018 – July 2022
Handled over 50-100 calls daily both inbound and outbound
Provided exceptional customer service by answering all customer's questions and escalating some when needed.
Communicated company information to clients and prospective clients while increasing the company turnover rates
Listened actively, showing empathy and acknowledging clients/prospective clients while responding to their demands according to company policies.
Effectively communicated with the interdisciplinary team and employees and scheduled employees for open shifts and meetings
Performed routine clerical tasks such as mailing, copying, faxing, filing, and scanning documents.
Record daily work hours of all employees in a computer software called Allegheny.
Create Excel and Microsoft Word documents carrying the duplicate records on Allegheny.
Review employees’ folders to ensure documents are up to date
Education
Bachelor of Science in Nursing, Indiana State University.
Diploma in Business Management and Administration, University of Bamenda, Cameroon
Skills
Excellent communication and problem-solving skills, experienced in managing customer expectations and resolving complaints.
Attention to detail.
Proficient in managing paperwork, data entry, and maintaining organized filing systems.
Familiar with Microsoft Office Suite (Word, Excel, Outlook), and other relevant software.
Strong attention to detail ensuring accuracy in documentation and data entry.
Good time management skills and ability to handle multi-task efficiently and still, meet deadlines.
Familiar with medical terminologies
Good understanding of HIPPA
Ability to navigate multiple screens and systems.
Contact this candidate