Customer Service Sales Associate
Resume:
Danyel Patino
Customer Service/ Sales Associate
Hudson, FL 34669
*************@*****.***
Hardworking customer service and sales associate successful at using product knowledge and exceptional customer service skills to increase guest retention and upsell. Focused on greeting customers at entrance and making them feel welcome. I respond quickly to all inquiries professionally and will look up any information that I may not know. I am self-motivated, willing to work as a team player and eager to learn.
Authorized to work in the US for any employer
Work Experience
Telemarketing Representative for surveys
Central marketing Incorporated - Hudson, FL
May 2022 to Present
• Cold call customers on the phone
• Promptly read the script necessary on the computer and keep the customer engaged during the survey
• Type any information that is required when asked an open ended question
• Keep detailed notes of customers phone numbers
Customer Service/Sales Associate/Cashier
Wassabi smoke shop - Spring Hill, FL
April 2020 to May 2022
• Key holder to open and close store.
• Count registers in the morning and at end of shift.
• Great customers as they enter the store and check IDs.
• Advise any customers in regards to any questions about merchandise or products.
• Keep track of inventory needed.
• Contact vendors and place orders needed for each vendor.
• when product arrives go over invoice to assure all items are there and the quantity is correct.
• File invoices according
• Keep store clean and professional looking at all times.
• familiar with QuickBooks desktop 19
• Proficient working with POS
• Countdown drawer at end of shift print out all receipts necessary to provide to owners and have drawer money ready for next shift.
Hair Stylist
Supercuts Nature Coast Commons - springhill fl
August 2019 to March 2020
Count drawer for the day
• Enter any call ahead appointments
• Greet clients and enter data in system
• Proceed with introductions and provide consult
• Seat and cape client
• Complete shampoo and haircut
• Highlights
• Color glaze
• Root touch-up
• Wash all towels and implements
• Clean all combs and brushes with soap and barbicide
• Sweep and keep my station clean and professional.
• Use product knowledge to help provide any information that would be key to selling any products to the client
Customer Service Representative
Wassabi Smoke Shop - Hudson, FL
March 2012 to October 2016
• Earned management trust by serving as key holder, responsibly opening and closing store.
• Greet customers in a welcoming manner
• Answered product questions with up-to-date knowledge of sales and store promotions
• Ensured superior customer experience by addressing customer concerns, and resolving problems on the spot.
• Maintained cleanliness and presentation of business
• Monitored cash drawers for opening and closing
• Full knowledge in computer system (Intuit)POS
Veterinary Assistant
SPCA Suncoast - Port Richey, FL
March 2012 to December 2013
• Clean out all animal cages
• Provide clean and dry blankets
• Feed and water the animals
• Great potential adopters when entering the kitty Cabana
• Introduce each potential adopter to the cats I believed would be a great fit for them considering their personalities and what the client was looking for
• Keep detailed notes on each Kitty room
• Provide any information regarding the cat's health to the veterinary technician on staff
• I would also do meet and greets with potential adopters that had other animals in their home
• Once the animal was adopted I would then do paperwork necessary to get them their forever home and collect them with a familiar toy or blanket and put them in their carrier to go with their new family. Data Entry Clerk/ clean up crew
Git R Done contracting - Odessa, FL
June 2008 to April 2009
• Go to foreclosed homes and clean out anything that was left behind
• Clean appliances
• Clean entire house
• Take before and after pictures
Front Desk Receptionist
Marchman technical education center - New Port Richey, FL February 2005 to June 2005
• Answer main phone line
• Direct any phone calls to correct extensions
• Greet any customers or potential students upon entrance
• Take down call back information for coworkers that were unavailable
• Keep track of an order any office supplies needed
• Sort out the mail and deliver to co-workers mailboxes
• Type of memos and send them via email
• Make copies
• Fax any paperwork or messages necessary
• Keep front desk area clean organized and professional Education
Certified veterinarian assistant in Veterinarian
Ashworth - Georgiana, FL
May 2009 to February 2010
High school diploma in Education
RIDGEWOOD HIGH SCHOOL - New Port Richey, FL
August 2001 to June 2005
Skills
• Microsoft Outlook
• Pricing
• Research
• Communication skills (10+ years)
• Computer skills (3 years)
• Problem management (10+ years)
• Time management (10+ years)
• Upselling (10+ years)
• Planograms (1 year)
• Conflict management (10+ years)
• Telemarketing
• Laundry
• Leadership
• Pet grooming
• Retail sales
• Math
• Animal handling
• QuickBooks
• Veterinary technician experience
• Vital signs
• Animal care
• Veterinary experience
• Inside sales
• Veterinary assistant
• Marketing
• Kennel experience
• Customer service
• POS
• Dog handling
• Cold calling
• Outside sales
• Animal restraint
• Hair styling
• Basic math
• Data entry
• Front desk
• Cash handling
• Cashiering
• Cleaning
• Sales
• Computer operation
• Pet care
• Administrative experience
• Organizational skills
• Microsoft Office
• Stocking
• Driving
• Maintenance
• Food preparation
• Microsoft Excel
• Microsoft Word
Certifications and Licenses
Veterinary Technician Certification
Present
Cosmetology License
Assessments
Hairstylist Skills — Highly Proficient
July 2020
Building and retaining clientele through quality client interactions. Full results: Highly Proficient
Customer Service — Highly Proficient
July 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Verbal Communication — Highly Proficient
July 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Customer Focus & Orientation — Proficient
May 2020
Responding to customer situations with sensitivity Full results: Proficient
Front Desk Agent (Hotel) — Proficient
July 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Inside Sales — Highly Proficient
July 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Highly Proficient
Call Center Customer Service — Familiar
July 2020
Applying customer service skills in a call center setting. Full results: Familiar
CRM Skills with Salesforce — Completed
July 2020
Knowledge of Salesforce objects, fields, and processes. Full results: Completed
Sales: Influence & Negotiation — Proficient
July 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Customer Service — Highly Proficient
July 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Analyzing Data — Completed
July 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Completed
Food Service: Customer Situations — Proficient
July 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting Full results: Proficient
Marketing — Familiar
July 2020
Understanding a target audience and how to best communicate with them Full results: Familiar
Customer Service — Highly Proficient
July 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Data Entry: Accuracy — Familiar
July 2020
Entering data quickly and accurately
Full results: Familiar
Outside Sales — Proficient
July 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Memorization — Completed
July 2020
Committing product or merchandise information to memory and recalling it at a later time Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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