Customer Service Quality Care
Resume:
Shakala Talbert
Alexandria, VA *****
****************@*****.***
Dedicated healthcare professional with extensive experience providing quality care to elderly and disabled clients. Proven ability to build strong and trusting relationships with clients and their families. Skilled in personal care, medication administration, and daily activities. Compassionate medical worker with vast experience providing quality care and support to elderly, disabled and special needs individuals. Adept in assisting clients with activities of daily living, developing individualized care plans and administering medications. Committed to delivering individualized, compassionate care to clients in need.
Dedicated and hardworking individual with background in customer service, stocking, and cashiering. Skilled in operating cash registers, organizing merchandise, and efficiently resolving customer inquiries. Committed to delivering excellent customer service and ensuring a positive shopping experience. Dedicated and patient individual with experience providing excellent childcare services to children of all ages. Proven ability to create a safe and stimulating learning environment while teaching physical, social, and emotional skills. Skilled in developing and implementing daily activities, handling emergency situations, and communicating effectively with parents and guardians. Authorized to work in the US for any employer
Work Experience
Home Health Aide
All Secured-Falls Church, VA
March 2020 to July 2022
Assisted with activities of daily living including bathing, grooming, feeding, toileting and transferring of clients
Offered companionship and emotional support to clients while assisting with daily tasks Prepared beds and changed linens, maximizing patient comfort Assisted patients with bathing and grooming to encourage personal hygiene Transported patients to bathroom and provided incontinent care Utilized excellent time management skills to ensure that all assigned duties were completed within the specified timeframe
Successfully managed multiple tasks simultaneously while providing quality service to all clients in a timely manner
Maintained confidentiality regarding patient information at all times in accordance with HIPAA regulations Responded to client requests in a timely and compassionate manner Maintained accurate records of patient care, condition, progress, and concerns. Crew Member
Bruegger's Bagels-Arlington, VA
January 2018 to June 2019
Greeted customers in a friendly and professional manner, ensuring customer satisfaction Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
Coordinated with other crew members to complete assigned tasks quickly and effectively. Assistant Teacher
Kiddie Academy-Alexandria, VA
January 2017 to March 2017
Assisted teachers with lesson plans and classroom activities, while encouraging student participation Cleaned classrooms and organized instruction materials in appropriate locations Developed and maintained consistent, positive relationships with children Helped to maintain a positive learning atmosphere in the classroom Helped to prepare and distribute materials for activities Created a positive learning environment by demonstrating enthusiasm for teaching students Helped teachers develop lesson plans and curriculums for classroom instruction Monitored student behavior in the classroom and implemented appropriate disciplinary actions when needed
Participated in student field trips and provided support to students during outings. Crew Member
Alexandria, VA
January 2015 to December 2015
Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
Greeted customers in a friendly and professional manner, ensuring customer satisfaction Coordinated with other crew members to complete assigned tasks quickly and effectively Cross-trained in multiple positions within the store as needed Handled customer complaints in a professional and courteous manner Demonstrated excellent communication skills when dealing with customer inquiries and complaints Placed orders into POS systems and handled cash and credit transactions Maintained an organized work area to ensure efficient operations Memorized food and drink recipes to prepare orders with speed and accuracy Restocked shelves with merchandise throughout shift. Cashier
Alexandria, VA
February 2014 to October 2014
Operated cash register and accurately processed payments, returns, and exchanges Maintained cleanliness of the checkout area by cleaning counters, shelves and windows Performed opening and closing procedures, such as counting cash register, restocking, and cleaning Accurately processed customer payments using cash, credit cards, and checks Managed large amounts of cash accurately during busy hours in a fast-paced environment Counted and balanced cash drawer at the beginning and end of each shift. House Cleaner
Handys, D, WashingtonJan
January 2013 to December 2013
Demonstrated ability to clean and maintain all areas of a home, including bedrooms, bathrooms, living rooms, and kitchens
Wiped down windows and mirrors with glass cleaner
Washed tub and shower basins and cleaned shower curtains Proficient in using various cleaning materials and tools such as vacuums, mops, brooms, dusters and cloths
Emptied trash cans and carried full trash bags to dumpsters and outside garbage bins Adept at dusting shelves, blinds and other surfaces throughout the house Highly experienced in disinfecting countertops, sinks and toilets Capable of scrubbing floors with brush or machine scrubber Cleaned and restocked restroom areas with towels and toiletries Followed infection control and universal procedures, maintaining sanitary environment. Vendor Stocker
Fort Belvoir Commissary-Fairfax, VA
April 2012 to November 2012
Maintained accurate inventory records to ensure proper stock levels and minimize overstock Utilized excellent customer service skills to assist shoppers in locating items and answering questions Organized backroom storage area for efficient stocking of shelves Assisted with store merchandising, including setting up displays, tagging merchandise, and pricing items accordingly
Maintained a clean work environment by sweeping floors, organizing shelves, removing trash Communicated effectively with vendors regarding order status updates and changes Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards Provided assistance to customers with locating items. Volunteer
Hopkins House Preschool Academy-Alexandria, VA
September 2011 to December 2011
Participated in community clean-up and enrichment projects Gained experience in data entry and record-keeping during my time as a volunteer Coordinated special projects and assignments
Helped organize fundraisers to benefit organizational objectives Expanded knowledge of administrative processes while processing paperwork related to volunteers' activities.
Cashier/ Bagger
Giant Food store-Alexandria, VA
April 2010 to September 2010
Worked with coworkers to complete tasks
Committed to delivering excellent customer service while working in a fast-paced environment Responded quickly to meet customer needs and resolve problems Focused on learning new skills and staying updated with industry changes Provided efficient and courteous service to customers at all times Participated in ongoing training to enhance own job skills and knowledge Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. Assistant Teacher
Alexandria Learning Center-Alexandria, VA
June 2006 to August 2006
Assisted teachers with lesson plans and classroom activities, while encouraging student participation Cleaned classrooms and organized instruction materials in appropriate locations Developed and maintained consistent, positive relationships with children Helped to maintain a positive learning atmosphere in the classroom Helped to prepare and distribute materials for activities Led small group activities and discussions to help promote learning Created a positive learning environment by demonstrating enthusiasm for teaching students. Education
High School Diploma
T.C Williams High School - Alexandria, VA
June 2012
Skills
• ADLs
• Childcare
• Organizational skills
• Development center
• Customer service
• Cleaning
• Teaching
• Home health
• Lesson planning
• HIPAA
• Fundraising
• Communication skills
• Early childhood education
• English
• Commercial cleaning
• Grocery store
• Preschool experience
• Childhood development
• Culinary experience
• Food preparation
• Toddler Care
• Caregiving
Certifications and Licenses
CPR Certification
Certified Home Health Aide
Child Development Associate Certification
AED Certification
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