Data Entry Customer Service
Resume:
Griffin Andersen
Midlothian, IL *****
grffinandersen8@gmail.com
Ever since i was a child i was taught to always set goals and go through them. This has helped me achieve many things in life. Im a very outgoing and caring person. i always try to be my best at work building relationships with coworkers or customers while keeping it professionally
-Proven in enhancing customer engagement and satisfaction, adept at POS system operation and strategy development from experiences at Dunkin Donuts and other roles. Excelled in cash handling and adaptability, driving sales and service excellence. Skilled in both customer service and data entry, demonstrating a commitment to workplace safety and efficiency. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Work History
Associate
Dunkin Donuts, Midlothian, IL April 2023 - September 2024
Skills
Languages
Software
Developed and implemented strategies to increase customer satisfaction and engagement.
Analyzed customer data to identify trends and anticipate customer needs.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Prioritized helping customers over completing other routine tasks in store.
Engaged in friendly conversation with customer to better uncover individual needs.
Learned new materials, processes, and programs quickly. Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Program Support
Cash Handling
Data Entry
Management Support
Adaptability
Workplace Safety
Decision-Making
Customer Service
Customer Engagement
Sales Techniques
Computer Skills
Strategy Development
Flexible Schedule
POS System Operation
Customer interaction
Attention to Detail
Time Management
New Hire Training
Cash Register Operation
Spanish
Sales Associate
Tilly's Clothing Store, Orland Park,
IL
February 2023 - April
2023
Greeted customers entering store and responded promptly to customer needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Operated POS system for quick order entry and cash drawer accuracy. Operated POS system terminal by inputting prescription information and processing payment with accuracy and attention to detail. Operated POS cash register and equipment to collect payments. Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads. Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Greeted customers at counter to fulfill requests and answer questions. Learned other teammates' work tasks to train as backup. Made food according to standard recipes with requested changes for customer satisfaction.
Engaged with customers to build rapport and loyalty. Engaged with customers to effectively build rapport and lasting relationships.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Provided positive first impressions to welcome existing, new, and potential customers.
Answered customer questions about sizing, accessories, and merchandise care.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging. Microsoft
Chrome
Server
Hog Wild, Midlothian, IL September 2021 -
November 2021
Educated clients on current promotional offerings and products using persuasive selling tactics.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Managed returns, exchanges and refunds in accordance with store policy.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Engaged in friendly conversation with customer to better uncover individual needs.
Used in-store system to locate inventory and place special orders for customers.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Listened to customer needs and desires to identify and recommend optimal products.
Monitored customers for signs of security concerns and escalated issues to management.
Performed cash, card, and check transactions to complete customer purchases.
Prioritized helping customers over completing other routine tasks in store.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions. Stocked merchandise, clearly labeling items, and arranging according to size or color.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers. Bussed and reset tables to keep dining room and work areas clean. Served food and beverages promptly with focused attention to customer needs.
Education
No Degree Expected in May 2025
Bremen High School, Midlothian, IL
References
Rodolfo Rangel (Co-worker) 312-***-****
Chris Zarate (Dance instructor) 708-***-****
Ryan Andersen (Shift Lead) 708-***-****
Volunteering
During my freshmen year of high school, my family and I took a little trip to Feed My Starving Children. It was such a memorable experience since it got us out of the house as a family. It gave us the ability to work together as a team to complete the most boxes. Since I wasn't 18 or older I wasn't able to seal the bag of dried-up veggies and vitamins. I would take a scoop of dried veggies and made sure it was the correct amount going into each bag. In 2022 I helped my dance instructor assist a class up in North Wisconsin. I found it as an opportunity to share my experience in dancing, and grow as a Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Processed orders and sent to kitchen employees for preparation. Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays, and delivery bags. Honor Roll 2021-2022
3.8 GPA
dancer
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