High School Customer Service

JENNIFER GROSSMAN

ATLANTA, GA

Cell: 254-***-****; Alt 404-***-**** *******************@*****.***

HOSPITALITY MANAGEMENT

Guest Relations Cross-Cultural Communication Organizational Problem Solver Courteous Guest-focused hospitality manager with proven success managing high volume hospitality needs at 100 plus room hotel. Proficient in managing reservations, room changes, and service needs for more than 40 guests per day. Providing guests with above and beyond service including making outside venue reservations and scheduling tours. CORE COMPETENCIES

Concise Planning Critical Thinking Stress Management Time Management Reservation Management Facility Safety Payment Collection/Bank Deposit Preparation Vendor Relations Techniques Teambuilding Skills MS Office Proficiency Conflict Resolution Active Listening Knowledge of Preventive Fraud of POS Systems and Phone Charging Stations

EDUCATION

Continuing self-education via YouTube Video Series studying the following topics: Customer Satisfaction, Increase Sales, Minimizing Expenses, Conflict Resolution, Teambuilding. Be Our Guest: Perfecting Art of Customer Service

January 2019 Certification

Guest Relations Video Series

January 2019 Certification

St. Thomas Moore High School

June 2006 High School Diploma

EXPERIENCE

Assistant Manager August 2021 – June 2022

Cubby’s Travel Plaza Omaha, NB

-Managed team of two store clerks and assisted with resolving issues arising during the evening shift.

-Managed store inventory by performing audits, cross-referencing sales with inventory count and reducing inventory loss by 13%.

-Managed daily operations including scheduling, payroll, cash handling, sales forecasting, and delegating tasks as needed.

Evening Manager September 2016-July 2021

Ramada Plaza by Wyndham Omaha, NB

-Assisted hotel manager with front desk operations.

-Managed smooth registering of 40 plus guests daily including check-ins, check-outs, payment processing and statement correspondence.

-Assisted with accounting tasks.

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-Prioritized staff’s attention to detail sanitizing high traffic areas, all guest rooms with approved cleaning supplies.

-Prioritized maintenance’s attention to detail to address building concerns expeditiously.

-Adhered to company’s safety regulations and OSHA requirements.

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