Customer Service Team Members

ARMENTINA WILDER

* ***** ****, ******

. NY *****

************@*****.***, 518-***-****

Instacart

Full Service Shopper

Independent Contractor

August

**** **

Current

Provide outstanding customer service; By ensuring satisfaction, awareness, feedback and attention to detail within each individuals needs. Respect and communication and promoting repeat business.

Hannaford Supermarket - Delmar, NY

September 2014 to

March 2020

Train and mentor stock crew, answering questions and providing effective oversight so that employees understand their job duties.

Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Greeted customers in a timely fashion while quickly determining their needs.

Stocked and replenished merchandise according to store merchandising layouts.

Followed inventory control procedures for accuracy and operated forklifts to move items. Checked store shelves to ensure that they were properly cleaned and well-stocked.

Store Manager

Dunkin' Donuts - Albany, NY July 2003 to August 2013

Scheduled and led weekly store meetings for all employees.

Monitored security and handled incidents in a calm and professional manner.

Instructed staff on appropriately handling difficult and complicated sales.

Assigned work to team members based on company needs, personal strengths and job knowledge.

Responded to customer concerns with friendly and knowledgeable service.

Completed all daily tasks and special assignments with an efficient and quality-driven approach.

Hired, trained and evaluated personnel in sales and marketing.

Interviewed job candidates and made staffing decisions.

Increased profits through effective sales training and troubleshooting profit loss areas.

Counted cash drawers and made bank deposits.

Reordered inventory when it dropped below predetermined levels.

Trained and developed new associates on POS system and key sales tactics.

E

Troy High School - Troy, NY

1997

•Interviewing

•Merchandising

•POS

•Retail Management

•Store Management Experience

•Pricing

•Management

•Supervising Experience

•Operations Management

Supervisory Skills: Motivating & Assessing Employees — Proficient

May 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: https://share.indeedassessments.com/share_to_profile/ d9dcbb0ffb8eb1978219b030d4c3b890eed53dc074545cb7

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Recognized by Hannaford Three times for commitment to excellence in leadership and customer service.

Contact this candidate