General Manager Customer Service
Resume:
Vincent Demarinis 414-***-****
vincentdemarinis202018@gm
ail.com
Saint Francis, WI 53235
Professional Summary
Accomplished professional with an extensive background in hospitality and customer service. Proven record of exceeding customer expectations and driving profitability. Skilled in leading teams, managing budgets, and overseeing daily operations. Adept at leveraging industry trends and technology to maximize customer satisfaction.
Experience
Toppers Pizza / South Milwaukee, Wisconsin / Jan 2018 - Present
General Manager
Little DeMarinis Original Recipe / Bay View, Wisconsin / Feb 2014
- Mar 2018
General Manager
Colectivo Coffee Roasters / Bay View, Wisconsin / Apr 2013 - May 2014
production kitchen worker
• Built and maintained relationships with vendors and suppliers. Implemented and maintained open-door communication system, reaching employees across department lines.
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Monitored store performance and identified opportunities for improvement.
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Recruited team members for maintaining adequate staffing levels according to projected sales.
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Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss.
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Monitored store performance and identified opportunities for improvement.
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Implemented and maintained open-door communication system, reaching employees across department lines.
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• Built and maintained relationships with vendors and suppliers.
• Recruited team members to maintain adequate staffing levels. Established employee development plan, setting clear expectations for team members.
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Followed all health and safety regulations for the kitchen and ensured a clean and sanitary work environment.
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Helped with setting up and breaking down of the kitchen each day.
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Assisted with preparation of meals in accordance with recipes and dietary requirements.
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Skills
Verbal and Written
Communication
Food Preparation and Safety
Staff Development
Labor Cost Controls
Employee Scheduling
Certifications
Servsafe certified
References
References available upon
request
Demarinis Pizza / Bay View, Wisconsin / Aug 1988 - Jun 2012 General Manager
Received and stored food items in an orderly and organized fashion.
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Properly labeled and stored food items in the refrigerator and freezer.
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Washed, peeled, and cut fruit and vegetables to prepare for cooking or serving.
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Took and recorded temperature of food and food storage areas, such as refrigerators, and freezers.
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Cut various foods, such as fruits, and vegetables, to prepare for cooking and serving.
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Prepared variety of foods, such as meats, vegetables, and desserts according to customers' orders, supervisors' instructions and approved procedures.
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Made special dressings and sauces as condiments for sandwiches.
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Recruited team members for maintaining adequate staffing levels according to projected sales.
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Used customer feedback for improving operations and building brand loyalty.
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Managed company assets by maintaining clean and fully equipped establishments with properly working equipment.
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Coordinated staff training sessions to ensure compliance with company policies and procedures.
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Monitored store performance and identified opportunities for improvement.
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• Built and maintained relationships with vendors and suppliers. Education
Bay View High School, Bay View, Wi
High School Diploma, Jun 1992
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