Customer Service Idaho Falls
Resume:
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JAYME OWENS
Optician
Summary
Highly-dedicated, knowledgeable Optician with close to 20 years of experience. Making sure that the finished products are matching with the prescriptions written by Optometrist and Ophthalmologists. Expertise in giving appropriate advice for selection of eyewear according to the facial shapes and needs of patients. Computer skills include coding and billing insurances. Amazing customer service and experience with children and special needs. 20 years' experience dispensing corrective lenses. Experience with both contact lenses and glasses. Ability to operate lensometers and other equipment. Excellent customer service and sales skills.
Work History
Dispensing Optician
ID, A B SEE VISION CARE, Idaho Falls
Managed client frame selection processes and walked them through lens options
Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length
Used hands, heat and tools to bend and shape frames to fit customer's face
Instructed customers on methods for adapting to glasses, proper wear and necessary care
Pulled and billed many insurances and informed customers of their benefit
Collected insurance information and provided the best sales options for patients
Neutralized glasses and make sure they passed inspection Inspected eyewear lenses through a manual Lensometer Troubleshoot lenses using the lensometer
Adjust glasses and perform minor eyeglass repair
Maintained telephone etiquette; greeted patients & responded to their queries; scheduled appointments
Processed new orders, making sure each was accurate; verified and documented lab interactions; resolved unforeseen issues; and called or emailed customers to keep them informed on status of their order 2017-05
- 2019-01
Optician Technician
ID, ADVANTAGE EYE CENTERS, Idaho Falls
Optical Tech
Scheduled appointments, updated system with most recent contact and insurance information
Performed initial prescreening test, assisted with frame and lens selection that best suited patients' lifestyle and prescription needs Assisted patients with contact lens insertion and removal Prepared work order for Advantage Eye Centers in house optical laboratory
Dispensed frames, verified prescriptions using automatic lensometer Helped patients with billing concerns and questions Maintained telephone etiquette; greeted patient
Trained new staff on company procedures and routiness & responded to 2009-01
- 2017-05
Personal Info
*******@*****.***
Phone
Address
283 E 2350 N
North Ogden UT 84414
Skills
Eyewear brands
Progressive lens
types
Contact lens
Retail Sales
Optical orders
Children's eyewear
Eyeglass aesthetics
Insurance Verification
Corrective lens
options
Managing repairs
Insurance approvals
Selecting frames
Patient testing
Verifying prescriptions
Conducting fittings
Appointment
Scheduling
Data Entry
Customer needs
Troubleshooting and
problem resolution
Optician
Optical, Utah Eyecenters, Ogden
Educate Patients on Lens options that would be best for them and their prescriptions
verfied prism by using manual lensometer. Verify lab orders to make sure they are correctly made.
look up insurance benefits and review with patients. Teach contact lens classes for new wearers.
Teach medical necessary contacts such as Zen Scleral lenses. Fix and adjust glasses for patients, for their needs fit press on prism on glasses.
bill medical and vision benefits for glasses, contacts. update on delays and notify patients when orders are in. work with parents who are new to glasses and patients who might have special needs.
Clean and disinfect work areas and frames after use. close out optical every night and make sure we equal. inventory contacts sellable products and frames.
Used mve system to bill insurance .
headed training new hires on customer service
2019-04
- present
Optician Technician Intern
Optical, Davis Vision, South jordan
Pre-oped patients for lasik.
pretested patients for dr Davis.
Refracted patients while not dilated and after.
greeted patients
filed charts
learned testing such as A-scans OCT, Visual Fields, checking pupil sizes and eye movements
2005-09
- 2005-12
Ophthalmic Technician
Lasik, Lasik Vision Insitute, Murray Utah
Greeted patients when they came in.
answered questions regarding LASIK and PRK.
did preliminary testing to see if patients were a good fit. Went over options and pricing. Schedule the appointment time. Helped patients apply for financial options.
cleaned OR room and tested laser.
certified on the diamond blade to cut the flap.
ordered replacement gasses and called in drops.
preformed refractions and tests and let dr know if patient was a good candidate.
while working filled in at the sister company Eyeglass World in the Dr. Office as his Technician.
2007-10
- 2009-12
Optometric Assistant
Optical, Eyemasters ( now Visionworks), Sandy
I was a keyholder, so I did morning deposits and closed store. educated patients on options for glasses.
scheduled appointments and did follow up calls.
cleaned office
assisted Dr. With exams.
taught contact lens classes.
2005-01
- 2007-06
Guest satisfaction
specialist
Positive working
relationships
Skilled in working with
special needs children
American Sign
Language
Analytical and Critical
Thinking
Languages
English
worked in the in office lab to keep up with same day glasses. trained new employees.
adjusted and troubleshot glasses.
Education
OPHTHALMIC TECH
Ameritech College of Healthcare, Provo
Studied diseases of the eye, procedures, front office procedures Adjustments on eyeglasses verified prescriptions Studied in office surgeries Studied Terminology for anatomy of the eye. HIGH SCHOOL DIPLOMA
Pawling High School, Pawling
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