Customer Service Supply Chain

JESSICA JUDSON

Venus, TX *****

469-***-**** / *****************@*****.***

Demonstrated success in working with vendors, suppliers, customers, and carriers to meet tight schedule demands. Experienced in implementing cost-effective shipping solutions and tracking progress of shipments

SKILLS

●

●Attention to detail

●Customer service

●Inventory control

●dispatch

●Negotiation tactics

●Problem-solving

●Microsoft office

●Time management

●Distribution

●Supply chain

●ERP and TMS systems

●Strong organization

●Adaotability

●Carrier compliance

●Hours of operation

●Professional written and verbal skills

●Revenue generation

●Business growth

●International

Claims resolution

WORK HISTORY

08/2023 to Current

Brand Ambassador Infinity Marketing Team – Dallas, TX

Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.

Generated leads for future business opportunities by collecting customer contact information during promotional events.

Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.

Managed inventory levels at promotional events to ensure adequate product supply.

09/21 to 08/23 Logistics Specialist Dien Inc./LBB LLC – Dallas, TX

Developed and maintained strong relationships with shippers, vendors, and carriers.

Scheduled and routed all inbound and outbound carriers.

Supported customer support team in providing spot quotes for customers and expediting shipments.

Collaborated with sales team to ensure accurate demand forecasting, preventing overstock situations.

Assisted purchasing team in yearly inventory count.

Tracked shipments daily.

Resolved rate discrepancies.

Hazmat shipments.

Coordinate outbound international shipments.

Remote hours weekly

Team member of implementing a new software and monitoring system.

Generated documentation including but not limited to bill of ladings and purchase orders.

09/16 to 09/21 Certified Transportation Broker Blakeman Transportation – Fort Worth, TX

Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.

Developed strong relationships with carriers and customers ensuring timely and accurate communication.

Evaluated potential risks and created contingency plans to mitigate disruptions in operations.

Worked closely with carrier compliance team to set up and authorize qualifying transportation carriers.

Responsible for growing revenue, obtaining rate agreements, and approving spot quotes.

Track shipments, coordinated pickup and delivery schedule, and resolve discrepancies.

Negotiated favorable rates with carriers, resulting in cost savings for clients.

Generated documentation including carrier rate confirmations.

Collaborated with team members to develop new strategies for business growth and market expansion.

Advised customers on transportation options, types of carriers or shipping routes.

ERP/TMS, Remote hours, LTL / FTL

EDUCATION

10/10 Registered Dental Assistant: Dental Assisting

ATI Career Training Center-Dallas - Dallas, TX

3.98 GPA

06/09 High School Diploma

Horn High School - Mesquite, TX

CERTIFICATIONS

2019 TIA Certified Transportation Broker

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