Customer Service Loyalty
Resume:
SHARON JACKSON
Gainesville, FL 32605 352-***-****
********************@***.*** or ***************@*****.***
Dedicated former banker (34 years) with excellent multitasking, organizational, and time management abilities, combined with expertise in being on point in assisting banking customers. Adept at suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with cashiering and able to adapt easily to new processes and procedures. Offering almost 14 years of grocery retail experience in fast-paced environment. Committed to assisting customers with questions and resolving issues. Excellent interpersonal abilities. Hardworking and reliable with strong background in customer service. Highly organized and proactive. Operates well within team-oriented environments. Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Skillfully boost sales by explaining current promotions, relating to customers and building rapport.
SKILLS
Issue resolution
Payment processing
Credit and cash transactions
Cash register operation
Money management
ID verification
Customer Service Excellence
Customer assistance
Product knowledge
Cash drawer balancing
Liquor regulations and compliance
Knowledgable in procedures in opening/closing store
Stocked shelves
Inventory Management
EXPERIENCE
4/6/2022 to present
8/2021 to 4/5/2022
Have been unemployed
Job Title – Receptionist/Cashier
Parks of Gainesville – Gainesville, FL
Answers dealership group phones in a friendly, professional and efficient manner.
Greets and receives customers
Directs customer to the correct department, notifies the appropriate person that someone is waiting and introduces the customer to the salesman.
Works cooperatively with the sales team.
Schedules appointments
Participates in customer satisfaction process.
1/2021 to 8/2021
Job Title - Associate Cashier
Winn Dixie – Gainesville, FL
Manage transactions with customers
Scan goods and ensure pricing is accurate
Collect payments of cash, credit or check
Redeem coupons
Cross sell products and introduce new ones
Resolve customer complaints, guide them and provide relevant information
Greet customers entering and/or leaving the store
Maintain clean and tidy checkout area
Attentive to detail, customer-focused and knowledgeable about the products the store offers
Able to retain composure in the face of angry, frustrated or flustered customers
REQUIREMENTS
Basic PC Knowledge
Familiarity with electronic equipment
Good math skills
Strong communication skills
Customer Satisfaction-Oriented
High School Degree
4/1/2019-1/8/2021
12/2006 to 3/2019
Left Publix because husband was diagnosed in July 2018 with Metastatic Stage 4 Colon Cancer. He passed away on Mother's Day 2019. Before he got extremely ill, he had asked me not to go back to work. Unfortunately, my finances ran out, so I had to find a job.
Job title - Associate Cashier
Publix Super Markets – Gainesville, FL
Scanned customer purchases, supporting transactions to streamline sales process.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Operated cash register, collected payments and provided accurate change.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Helped customers find specific products, answered questions and offered product advice.
Welcomed customers, offering assistance to help find necessary store items.
Properly verified customer identification for alcohol or tobacco purchases.
Trained new employees in cashiering procedures, offering assistance in resolving any issues pertaining to product knowledge or anything to be an efficient cashier.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed many (unsure of number) transactions per day with exceptional accuracy.
3/1979 to 4/2011
Business Banking Associate
Wells Fargo Bank – Gainesville, FL
Developed and maintained relationships with customers while generating sales opportunities for financial products. Had many clients that requested me to take care of their individual needs.
Handled all delegated tasks, including relationship banker appointments. Closed and booked most in-house loans. Set up and/or maintained all loan files for new and existing customers.
Collecting and preparing all documentation on loan files and submitting to the lender/banker for review. After review of documentation is complete, the file is turned over to the designated underwriter. Each lender/banker has a certain loan authority. If the loan amount is in his authority, the designated underwriter is not involved.
During the home construction period in the late 70's early 80's, I handled all disbursements on each home that was under construction, with the help of the loan officer that was in charge of the customer's home being constructed. Learned a lot and it was so amazing to see raw dirt transform to a beautiful mansion for our customer. Such a feeling of gratitude. Also, I worked in the Business Loan Department that approved customers for loans from $3MM-$5MM.
REQUIREMENTS
A minimum of two years' experience as a Loan Processor or similar role.
In-depth knowledge of closing procedures, processes and documentation.
Good understanding of banking computer software
Excellent interpersonal and communication skills
Good multitasking abilities to include time management skills.
EDUCATION AND TRAINING
High School Diploma
North Marion High School Citra,FL ACCOMPLISHMENTS
Won “ Employee of the month" several times
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