Network Administrator It Support

Sameer Ahmed

Systems & Network Administrator IT Support IT Service Management

Location: Culver City, CA 90232 Mobile / WhatsApp: +1-310-***-**** Email / Skype: ******.*****@****.*** LinkedIn: Sameer Ahmed LinkedIn Experience

Network Administrator January 2012 – June 2024

Petrochemical Engineering Consultants Oil & Gas Design & Engineering Consultants

• Revitalized the entire IT infrastructure by implementing cutting-edge hardware and services

• Hired, coached and led support team of 6 to assist users in daily issues of hardware and designing software

• Implement IT Service Desk Application to reduce complaint resolution time by 60%

• Eliminate the cost of 1.5m premium storage by deploying Linux based TrueNAS storage solution

• Secured endpoints by Kaspersky Endpoint Security Server (Security Center & Endpoint Security)

• Formulated PF-Sense firewall with ACLs and branch office VPNs, ISP Failover

• Lessen 40% Internet bandwidth usage through Sophos firewall integration with Active Directory

• Recovered 80% of critical data post-ransomware attack using Uranium backup

• Migrated Panasonic Hybrid PABX to Elastix VoIP unified communication system with 100+ extensions, 8 PSTN trunks and 2 FXOs

• Provision WFH facility for 90+ employees with IP soft phones via client access OpenVPN

• Program network monitoring application to minimize problem rectification time by 80%

• Fostered strong vendor relationships, facilitating the procurement of quality products and services

Senior I.T. Officer June 2008 – September 2011

Lakson Investments Limited Asset Management & Microfinance Bank

• Supervised structured cabling for 50+ nodes during the construction of office premises

• Deployed Oracle Asset Connect Application in coordination with vendor within 15 days deadline

• Routine backup of Asset Connect database and application servers

• Configured, Synchronization, and periodic testing of the DR Site in Lahore

• Implemented a new ticketing system that streamlined technical support processes, reducing average response time by 50% and increasing user satisfaction rates by 20%

• Replaced manual asset management with service desk application asset module, increased accuracy and efficiency by 60%

Customer Support Engineer February 2008 – June 2008 CYBERNET Internet Service Provider

• Executed multi-channel technical support strategies for 3,000 users, leading to a 30% improvement in first-call resolution rates and streamlining operations for 30 Lakson Group companies

• Microsoft Windows XP, Windows Vista, Windows 7

• Outlook Express, Microsoft Outlook

• Microsoft Exchange, POP3, SMTP

• Network connectivity issues

• Coordinate with Level 3 teams for the creation, deletion, and modification of user IDs on the Active Directory and Exchange Server

Team Lead Integration July 2004 – October 2007

Gestetner Private Limited Technology Sales & Service Provider

• Led computer and servers’ hardware assembly department consists of 10 members

• Achieved weekly targets of assembling of 400 Desktops / Servers

• Introduced burn-in test application to rectify the issues in hardware prior to delivery, achieved reduction in complaints by 40%

• Mentored and coached a team of 10 technicians in system assembly protocols, enhancing skill set and achieving a 35% boost in production output and a 15% reduction in rework Education

• Bachelor in Commerce

Government City College

• Diploma in Information Technology Computer Science Hardware & Network Implementation & Troubleshooting AMTEL Institute of Applied Technologies

Skills

Servers: HP / Dell / IBM Servers, RAID 0, RAID 1, RAID 5, Windows Server 2012, DHCP, DNS, Domain Controller, Group Policies

Storage: Synology NAS, Opensource Storage Systems FreeNAS, TrueNAS Network: Ubiquiti / Unifi Enterprise Wireless Access Points, Network & Server Monitoring Security: PF-Sense, Sophos XG Firewall, ISP Load balancing / Failover, Kaspersky Endpoint Security

Helpdesk & Endpoint: Manage Engine Service Desk, Manage Engine Endpoint Central Disaster Recovery: Uranium Backup

VoIP: Elastix / FreePBX

Collaboration Apps: Google Workplace, Microsoft 365 Trainings

• Oracle Database Administration Workshop from National Data Consultant (PVT) Limited

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