Customer Service Delivery Driver
Resume:
Mesa, AZ *****
*************@*****.***
Adrienne Peevy
SKILLS
● Customer Service
● Shopping Orders
● Order Fulfillment
● Time Management
● Traffic Laws & Regulations
● Route Planning
● Empathy
● Adaptability
● Patience
● Self-control
● Effective Listening
EXPERIENCE
Shipt, Mesa, AZ — Delivery Driver
03/2021 - 09/2022
● Recorded pertinent delivery information needed for accurate tracking.
● Verified deliveries against shipping instructions prior to delivering to
Customers.
● Delivered rush merchandise on tight schedules to meet customer targets.
● Handled merchandise in accordance with product handling standards.
● Processed shipment documents neatly and efficiently for each load.
Doordash, Tempe, AZ — Delivery Driver
06/2019 - 09/2022
● Communicated frequently with dispatch to relay route changes and delays
impacting customer delivery timetables.
● Recorded pertinent delivery information needed for accurate tracking.
● Verified deliveries against shipping instructions prior to delivering to
customers.
● Delivered rush merchandise on tight schedules to meet customer targets.
Postmates Driver, Mesa AZ — Delivery Driver
04/2019 - 09/2022
● Recorded pertinent delivery information needed for accurate tracking.
● Handled customer service complaints with utmost professionalism and
knowledgeable responses to maintain trust and company loyalty.
● Summary Skills ExperienceVerified deliveries against shipping
instructions prior to delivering to customers.
● Utilized street maps to plan and determine most efficient routes.
● Delivered rush merchandise on tight schedules to meet customer targets.
● Grouped and routed deliveries according to designated areas to maintain
efficient delivery times
The Home Depot, Mesa AZ — Customer Service Rep
04/2016 - 07/2021
● The customer service associate at the Home Depot follows procedures for
price changes and new products.
● His/her job description also involves answering customers’ questions
about products, installation of products, the store’s layout and
promotions and other general inquiries.
● The Home Depot customer service associate is also responsible for
monitoring stock levels of products to ensure customers are able to
locate desired items.
● It is also part of the Home Depot customer service associate’s work
description to request customers to provide their contact information for
use by the next available associate with knowledge of items customers are
looking for.
● His/her tasks also involve entering customer’s names and addresses into
computers as directed by signage or personal preference.
Circle K, Mesa AZ — Cashier
03/2013 - 07/2016
● able to multi-task, analyze complex information and fix problems.
● able to resolve customer problems and complaints
● assists his/her subordinates on work related concerns and issues so
that the productivity does not get affected
● respond immediately to customer inquiries, process orders and
requests
● kept a record of customer interactions and transactions, and
communicate and coordinate with internal departments
Maximus, Phoenix AZ — Healthcare Rep
01/2010 - 02/2013
● Familiarizing yourself with and remaining up-to-date with changes in our
plans and tariffs.
● Greeting customers in a friendly, professional manner using the suggested
script.
● Answering telephonic and e-mail inquiries in a timely manner.
● Deferring queries to your line manager if you are unable to answer them.
● Furnishing members and health care practitioners with details regarding
members' benefits.
EDUCATION
Washington High School, Phoenix, AZ— High School Diploma
05/1999
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