Quality Control Purchase Order
Resume:
tony l. dunn
678-***-**** (cell)
Professional Experience
Toyota Of Fort Walton Beach
Fort Walton Beach, Fl 32547
Hours per week: 50 +
Parts Director
Duties, Accomplishments and Related Skills:
Provides guidance and direction to a team of skilled employees. Performs and implements weekly, monthly, quarterly, and annual control procedures. Daily functions include but are not limited to: assigning invoices to team members, quality control over all invoices before submission to Accounting department; processes and manages open R.O.’s; and processes returns and warranty claims.
Provides monthly reports including but not limited to: Sales, month end budget, expense control, and gross sales. Counsels employees and adjusts scheduling needs and operational needs. Purchase order control and vendor payment liaison for the Dealership. Greatly improved Sales, and Service needs through open and trusting communication with other department managers. Establishes policies and procedures for employees, and corrects/updates current policies and procedures for more professional and uniform workflow.
Responds to all customers (supervisory, employees, co-workers) inquiries or requests for information or guidance.
Serves as point of contact for information and assistance regarding program requirements and processing procedures for management; independently reviews order documents to assure required elements are present, returning purchase order forms with recommended action to bring them into program compliance; provides advice to employees and/or supervisors on regulatory requirements or entitlements; using the appropriate database- processes all monetary and other NNA requests.
Supervisor: J.R Merritt
Okay to contact: Discuss with me first
AUTONATION NISSAN – MARIETTA
925 S. COBB PKWY
MARIETTA, GA 30060
02/2022 - 10/2023
Hours per week: 50+
Parts Manager
Duties, Accomplishments and Related Skills:
Provides guidance and direction to a team of skilled employees. Performs and implements weekly, monthly, quarterly, and annual control procedures. Daily functions include but are not limited to: assigning invoices to team members, quality control over all invoices before submission to Accounting department; processes and manages open R.O.’s; and processes returns and warranty claims.
Provides monthly reports including but not limited to: Sales, month end budget, expense control, and gross sales. Counsels employees and adjusts scheduling needs and operational needs. Purchase order control and vendor payment liaison for the Dealership. Greatly improved Sales, and Service needs through open and trusting communication with other department managers. Establishes policies and procedures for employees, and corrects/updates current policies and procedures for more professional and uniform workflow.
Responds to all customers (supervisory, employees, co-workers) inquiries or requests for information or guidance.
Serves as point of contact for information and assistance regarding program requirements and processing procedures for management; independently reviews order documents to assure required elements are present, returning purchase order forms with recommended action to bring them into program compliance; provides advice to employees and/or supervisors on regulatory requirements or entitlements; using the appropriate database- processes all monetary and other NNA requests.
Supervisor: Sam Nichols
Okay to contact: Yes
SUTHERLIN NISSAN – CHEROKEE COUNTY
101 HARBOR CREEK PKWY
HOLLY SPRINGS, GA 30115
08/2021 – 02/2022
Hours per week: 50+
Fix Operations Director
Duties, Accomplishments and Related Skills:
Provides guidance and direction to a team of skilled employees. Performs and implements weekly, monthly, quarterly, and annual control procedures. Daily functions include, but are not limited to: assigning invoices to team members, quality control over all invoices before submission to Accounting department; Advisor performance reports, processes and manages open R.O.’s; and processes returns and warranty claims.
Provides monthly reports including but not limited to: Sales, month end budget, expense control, and gross sales. Counsels employees and adjusts scheduling needs and operational needs. Purchase order control and vendor payment liaison for the Dealership. Greatly improved Sales, and Service needs through open and trusting communication with other department managers. Establishes policies and procedures for employees, and corrects/updates current policies and procedures for more professional and uniform workflow.
Responds to all customers (supervisory, employees, co-workers) inquiries or requests for information or guidance.
Serves as point of contact for information and assistance regarding program requirements and processing procedures for management; independently reviews order documents to assure required elements are present, returning order forms with recommended action to bring them into program compliance; provides advice to employees and/or supervisors on regulatory requirements or entitlements; using the appropriate database- processes all monetary and other NNA requests.
Supervisor: Tee Arora
Okay to contact: Discuss with me first.
MIKE REZI NISSAN
2551 THE NALLEY WAY
ATLANTA, GA 30360
03/2021 – 08/2021
Hours per week: 50+
Parts/Service Manager
Duties, Accomplishments and Related Skills:
Provides guidance and direction to a team of skilled employees. Performs and implements weekly, monthly, quarterly, and annually inventory control procedures. Daily functions include, but are not limited to: monitors tracking and distributes deliveries of multiple orders using OPSTRAX; intake and clearing of receivables; assigning invoices to team members, and quality control over all invoices before submission to Accounting department; monitors and records new intake and clears completed orders under Reynolds and Reynolds; investigates any variances and reconciles MSR; and processes returns and warranty claim parts.
Provides monthly reports including but not limited to: Tires, G.O.G., month end budget, expense control, and gross sales. Counsels employees and adjusts scheduling needs and operational needs. Purchase order control and vendor payment liaison for the Dealership. Relocated over $26k in unusable and/or damaged inventory, increased overall gross sales by $50k per month. Doubled useful inventory, Sales, and
Service needs through open and trusting communication with other department managers. Establishes policies and procedures for employees, and corrects/updates current policies and procedures for more professional and uniform workflow.
Responds to all customers (supervisory, employees, co-workers) inquiries or requests for information or guidance.
Serves as point of contact for information and assistance regarding program requirements and processing procedures for management; independently reviews order documents to assure required elements are present, returning order forms with recommended action to bring them into program compliance; provides advice to employees and/or supervisors on regulatory requirements or entitlements; using the appropriate database- processes all monetary and other NNA requests.
Supervisor: David White
Okay to contact: Discuss with me first.
NISSAN OF MCDONOUGH
1775 AVALON PKWY
MCDONOUGH, GA 30253
10/2019 – 03/2021
Hours per week: 50+
Parts Manager
Duties, Accomplishments and Related Skills:
Provides guidance and direction to a team of skilled employees. Performs and implements weekly, monthly, quarterly, and annually inventory control procedures. Daily functions include, but are not limited to: monitors tracking and distributes deliveries of multiple orders using OPSTRAX; intake and clearing of receivables; assigning invoices to team members, and quality control over all invoices before submission to Accounting department; monitors and records new intake and clears completed orders under Reynolds and Reynolds; investigates any variances and reconciles MSR; and processes returns and warranty claim parts.
Provides monthly reports including but not limited to: Tires, G.O.G., month end budget, expense control, and gross sales. Counsels employees and adjusts scheduling needs and operational needs. Purchase order control and vendor payment liaison for the Dealership. Relocated over $26k in unusable and/or damaged inventory, increased overall gross sales by $30k per month. Doubled useful inventory, Sales, and
Service needs through open and trusting communication with other department managers. Establishes policies and procedures for employees, and corrects/updates current policies and procedures for more professional and uniform workflow.
Responds to all customers (supervisory, employees, co-workers) inquiries or requests for information or guidance.
Serves as point of contact for information and assistance regarding program requirements and processing procedures for management; independently reviews order documents to assure required elements are present, returning order forms with recommended action to bring them into program compliance; provides advice to employees and/or supervisors on regulatory requirements or entitlements; using the appropriate database- processes all monetary and other NNA requests.
Supervisor: Mitch Zigmont
Okay to contact: Discuss with me first.
AUTONATION NISSAN/ NISSAN OF LITHIA SPRINGS
811 THORNTON RD,
LITHIA SPRINGS, GA 30122
11/2018 – 09/2019
Hours per week: 40+
Parts Manager
Duties, Accomplishments and Related Skills:
Provides guidance and direction to a team of skilled employees. Performs and implements weekly, monthly, quarterly, and annually inventory control procedures. Daily functions include, but are not limited to: monitors tracking and distributes deliveries of multiple orders using OPSTRAX; intake and clearing of receivables; assigning invoices to team members, and quality control over all invoices before submission to Accounting department; monitors and records new intake and clears completed orders under CDK; investigates any variances and reconciles MSR; and processes returns and warranty claim parts.
Provides monthly reports including but not limited to: Tires, G.O.G., month end budget, expense control, and gross sales. Counsels employees and adjusts scheduling needs and operational needs. Purchase order control and vendor payment liaison for the Dealership. Relocated over $50k in unusable and/or damaged inventory, increased overall gross sales by $30-$40k per month. Doubled useful inventory, Sales, and
Service needs through open and trusting communication with other department managers. Establishes policies and procedures for employees, and corrects/updates current policies and procedures for more professional and uniform workflow.
Responds to all customers (supervisory, employees, co-workers) inquiries or requests for information or guidance.
Serves as point of contact for information and assistance regarding program requirements and processing procedures for management; independently reviews order documents to assure required elements are present, returning order forms with recommended action to bring them into program compliance; provides advice to employees and/or supervisors on regulatory requirements or entitlements; using the appropriate database- processes all monetary and other NNA requests.
Served as temporary Service and Parts manager, as a result gross sales in Service increased by nearly double, fewer customer complaints, increase in returning and new customers, and overall improved employee morale.
Supervisor: Julio Vazquez
Okay to contact: Yes.
INFINITI OF SOUTH ATLANTA
4201 Jonesboro Rd,
Union City, GA 30291
09/2016 – 10/2018
Hours per week: 40
Assistant Parts Manager
Duties, Accomplishments and Related Skills:
Provides a wide variety of technical assistance and support services for assigned organizations and/or as part of a Parts/Service team. Controls incoming and outgoing requests for parts inquiries; conducts research to develop facts and information, and makes recommendation to resolve problems; determines priority, establishes delivery dates, refers request to the appropriate specialist or supervisor, and follows up to ensure dates are met. Responds to a variety of inquiries regarding program processes and procedures.
Reviews, codes, and processes order requests and forms. Ensures the accuracy and adequacy of submitted documents; enters pertinent data into DealerTrack and/or other databases; maintains office subject-matters files. Independently performs routine technical assignments, and resolves problems and discrepancies.
Responds to customers (supervisory, employees, co-workers) inquiries or requests for information or guidance.
Serves as point of contact for information and assistance regarding program requirements and processing procedures for management; independently reviews order documents to assure required elements are present, returning order forms with recommended action to bring them into program compliance; provides advice to employees and/or supervisors on regulatory requirements or entitlements, using the DealerTrack database processes all monetary and other NNA requests.
Supervisor: Edward Halecki
Okay to contact Supervisor: No
WORLD TOYOTA
5800 Peachtree Industrial Blvd
Atlanta, Georgia 30341
12/2009 – 09/2016
Hours per week: 60
Assistant Parts/ Shop Counter Manager
Processed payments; assisted customers with equipment, accounts receivable, created employee schedules; managed, replenished, organized, and received all inventory; helped customers hands-on with accessories and parts; provided excellent customer service skills.
TEAM TOYOTA
1000 Blairs Bridge Rd
Lithia Springs, Georgia 30122
09/2007 – 04/2009
Hours per week: 60
Assistant Service Manager
Processed payments; assisted customers with service inquires, created employee schedules; wrote service orders; helped customers hands-on with problems to ensure accurate and high quality technical support, provided excellent customer service skills.
TOYOTA OF NEWNAN
2 Herring Rd
Newnan, Georgia 30265
09/2006 – 09/2007
Hours per week: 60
Assistant Service Manager
HANK AARON HONDA
2425 N Expressway
Griffin, Georgia 30223
08/2005 – 09/2006
Hours per week: 60
Service Lane Manager
Processed payroll; assisted customers with service inquires, created employee schedules; wrote service orders; managed and supervised several employees, scheduled customer appointments, managed the workflow to ensure a fully staffed and productive team, managed office budget; helped customers hands-on with problems to ensure accurate and high quality technical support, provided excellent customer service skills.
Education
High School Diploma 05/2001
Training
University of Toyota
October 2012/ Hazmat Certification/ 40 Hrs.
March 2010/ Master Parts Professional/ 120 Hrs.
April 2010/OSHA/ 40 Hrs.
Human Resource University/ EEO Training Center
Creative Approaches for Innovative Solutions/ 2015, 2016, 2017, 2018,2021
COACH for Success: How to Hold Performance Conversations Like A Pro/ 2015, 2016, 2017, 2018
Difficult Conversations / 2015, 2016, 2017, 2018, 2022
Managing Your Manager/ 2015, 2016, 2017, 2018
How to Manage Difficult Situations/ 2017, 2018, 2022
EEO: Complex Employees and What Not To Say/ 2018, 2022
EEO: Conflict Resolution Techniques/ 2018
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