Service Agent Passenger

Mir Amirul Islam

**** **** ******, ********* ** *1421

Cell: 917-***-****

E-mail: *************@*****.***

An accomplished professional, in the field of client servicing background. A strategic problem solver with extensive knowledge and experience in Airport, packaging & postal related field.

Motor Vehicle Representative

DVMCRC Albany, NY (11/02/2023- 8/28/2024)

Accurately input and update information into the DMV Crash database, including vehicle registrations, driver licenses, and other related documents.

Sort, file, and maintain physical and digital records related to vehicle and driver information.

Regularly review data for accuracy and completeness, identifying and correcting errors or inconsistencies.

Ensure all data handling and processing comply with relevant laws, regulations, and DMV policies.

Passenger Service Agent

Hallmark Aviation Services New York, NY (03/09/2023- 10/31/2023)

Perform all aspects of airport assisting with boarding and security.

Passenger service functions including: making reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, checking baggage, collection of excess baggage charges, providing passengers with general travel information; also helped with aviation screening, or as an X-ray technician.

Meet aircraft at gate or loading area, performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers.

Check passenger ticket for validity and lifts appropriate coupon.

Complete all necessary arrangements for accommodating passengers holding reservations, standbys and their luggage, determines flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures; performs lost and found activities.

Passenger Service Agent

Swissport USA Inc. New York, NY (02/27/17- 03/21/2023)

Passenger service functions including: making reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, checking baggage, collection of excess baggage charges, providing passengers with general travel information; also helped with aviation screening, or as an X-ray technician.

Meet aircraft at gate or loading area, performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers.

Complete all necessary arrangements for accommodating passengers holding reservations, standbys and their luggage, determines flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures; performs lost and found activities.

Service Clerk

Duane Reade New York, NY 10/2014-01/05/17

Handling cash register and related day to day operations

Stocking shelves when needed and adding pricing labels

Restocking backroom when shipments arrive

Coordinate with coworkers to execute daily plans

Provide support to coworkers when in need

Customer Service Representative

DHL Dhaka, BD 08/1995-09/2014

Resolved 97% of incidents with no call back by diagnosing and answering customer questions quickly and thoroughly

Sold 30% more low interest credit cards to customers than any other customer service rep by pointing out the program’s key benefits

Maintained knowledge of products and able to answer customer questions from information on Intranet site

Kept a positive attitude in busy and demanding environment

Preserved confidentiality of DHL customers and employees

Develop and conduct training programs for country staff

Conduct and manage internal audits, and liaison international audits

Maintain country procedures

Run all the External Billing Process in DHL Syria with coordination with Sales Department.

Education: Bachelor of Arts (1991), University of Burdwan, India

Computer skills: - Windows applications, Microsoft Word, Excel, Access, Power point, Cash register.

LANGUAGES

English, Bengali, Hindi, Urdu

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