Front Office Human Services
Resume:
**************@*****.***
Stockbridge, GA
Grand Canyon University
Bachelors in Behavior
Health Science minor
Trauma
Phoenix, Arizona 2024
EDUCATION
QUALIFICATIONS
Human Services Graduate with a proven A1 in serving every client efficiently and effectively. Demonstrate Front Office and Administration Skills. Motivated and excellent communication skills. Cheerful outlook with a positive attitude. Enthusiastic and able to work independently or as a team worker. Confident, passionate, and professional.
WORK EXPERIENCE
SHARRIE DAVENPORT
● Serve as a guide in instructing students on proper classroom behavior
● Help teachers keep records for grading and attendance
● Get materials and equipment ready to help teachers prepare for class
● Reinforce lessons by reviewing material one-on-one and in small groups with students
● Supervise students during lunch or recess, as well as in between classes or on field trips
● Assist students who need additional help learning a specific concept MID Paraprofessional
July 2022- Present
Henry County Schools l Stockbridge, GA
● Score an average of 20+ calls per day with a 7-call target
● Provide feedback and recommendations for training based on compliance trends and CMS guidelines
● Provide feedback to leadership on customer experience trends
● Fully document my findings via Internet tools and report back to leadership
● Assists customers with concerns about their application status
● Address health care plan concerns
● Assist customers with needed ID cards.
● Assist customers with finding providers that are covered in their plan SociaMedicare Member
Advocate/Sales Support
Representative
2021 - 2022
eHealth Insurance l Santa Clara, CA.
Ohio Christian University
Associates Degree in
Human Services Morrow,
GA 2017-2019
United Educational Institute
Certificate-Dental Assisting
Morrow, GA 2011-2012
Cedar Grove High School
Ellenwood, GA 1996-1999
Contractor-Family Support
Specialist
2021 - 2021
Georgia Hope l Woodstock, GA
Lesson Planning
Adability
Problem Solving
Leadership
Administrative
Coordinator
EXPERTISE
2015 - 2017
● Utilized appropriate language, interactions, and positive discipline
● Modeled positive behavior
● Assisted in instructing and supervising children in the classroom
● Assisted the teacher with all aspects of the daily routine, including distributing and collecting supplies, keeping attendance records, lunchroom duty, and recess Substitute Teacher
Gainesville City Schools l Gainesville, GA
● Utilize appropriate language, interactions, and positive discipline
● Model positive behavior
● Assist in instructing and supervising children in the classroom Assists the teacher with all aspects of the daily routine, including distributing and collecting supplies, keeping attendance records, and lunchroom duty, Substitute Teacher/Administration
2017-2021
Arista Childcare Services l Conyers, GA
● Managed classroom and provided instructions
● Provided daily routine, including distributing and collecting supplies, keeping attendance records, and lunch count
● Implemented age-appropriate activities
● Continuously monitored children to ensure safety at all times
● Transferred students to and from designated destinations by Daycare bus
Teacher/Bus Driver
2017 - 2019
Lillie’s Lil Lamb Learning Center l Ellenwood, GA.
● Assist families who are involved with DFCS (Dept. of Family and Children Services) in building parental capacity and/or work towards reunification through parent skills training and linkage to community resources
● Facilitate and supervise visitation between approved parents and children as identified in the case plan
● Provide transportation services for purposes of supervised visitation between approved parents and children as identified in the case plan
● Provide drug screen collections
● Travel to the patient's home to perform urine, hair, and/or saliva specimen collection as requested by the DFCS Case Manager
● Collaborate with case managers, other contractors, and community partners to ensure effective treatment and case collaboration
WORK EXPERIENCE, CONT.
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