Customer Service Representative

Shaneka Boothe

872-***-**** **************@*****.*** Berwyn Illinois

SUMMARY

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. SKILLS

Microsoft Office

Word

Team building

Multitasking

Organization

Problem-Solving

EXPERIENCE

Financial service representative, Lending Solutions Inc, December 2021-August 2024 Elgin, IL

Created customized solutions for complex financial situations involving multiple accounts or transactions

Monitored daily activity related to deposits, withdrawals, transfers, returns Verified accuracy of transaction details prior to processing payments Maintained up-to-date knowledge of banking regulations and guidelines for compliance purposes

Provided detailed information regarding products, services and account status Assisted customers with inquiries and resolving financial issues Answered incoming phone calls from customers seeking assistance with their accounts Educated customers on how to use online banking features such as bill pay or transfers. Customer service representative, Motorola Solutions, October 2019-November 2021 Elgin, IL

Identified opportunities for upselling additional products or services based on customer needs Provided accurate information about products and services to customers Resolved customer complaints promptly and efficiently Provided exceptional customer service to ensure customer satisfaction Answered inbound calls, chats and emails to facilitate customer service. Customer service, Mary Kay, September 2016-August 2019 Hoffman Estates, Illinois

Conducted regular follow-up calls with customers after resolving their issues Performed administrative tasks such as filing paperwork, updating databases and generating reports

Developed positive relationships with customers through friendly interactions Answered customer inquiries and provided accurate information regarding products and services

Maintained a high level of professionalism when dealing with difficult customers Promoted high customer satisfaction by resolving problems with knowledgeable, and friendly service.

Receptionist, Assisting hands, February 2015-September 2016 Elgin, IL

Greeting visitors

Managing security and telecommunications systems

Handling queries and complaints via phone, email and general correspondence Transferring calls as necessary

Taking and ensuring messages are passed to the appropriate staff member in a timely manner.

EDUCATION AND TRAINING

High School Diploma

Rezin Orr High School, Chicago, IL June 2011

Some College (No Degree)

City Colleges of Chicago - Wilbur Wright College, Chicago IL LANGUAGES

English, Fluent

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