Customer Service Production Worker
Resume:
Morgan Zimmerman
*********.***@*****.***
Otsego, MI. 49078
I am seeking a full time position where the job benefits will sustain myself along with my family. I am a reliable and adaptable worker with a positive disposition able to handle a number of workplace responsibilities with accuracy and efficiency. Otsego, MI 49078
• Quick learner
• Dependable
• Positive outlook on life
• Good interpersonal skills
• Team player
• Work well alone
• Can work in a fast pace environment
• Good multi-tasking/problem solving skills
• Good communication skills
• Hand/eye coordination
• Ability to effectively apply mathematical concepts and reasoning skills
• Training/assist in cross-training team members and co-workers
Authorized to work in the US for any employer
Work Experience
Production Worker
Perrigo Company LLC-Allegan, MI
June 2022 to June 2024
• Responsible for producing product, maintaining the entire work area in a clean and orderly condition by utilizing 5S locations, and involved in work including preventative maintenance, monitoring performance and troubleshooting equipment, machine and line changeovers, equipment tear down, plant/equipment cleaning and sanitation, assisting with other mechanics and maintenance as required, etc, while accurately documenting work performed.
• Titrate chemicals to verify correct amounts are being used.
• Took initiative leading and lookedfor opportunities to continuously improve operations safely and in compliance with food safety and GMP standards.
Pouch Downstream
The Coca-Cola Company/Refresco-Paw Paw, MI
December 2021 to June 2022
• Worked downstream on a juice pouch production line responsible for safely operating, monitoring equipment performance, troubleshooting, and cleaning and sanitation of multiple machines for CIP.
• Maintained the entire work area in a clean and orderly condition while accurately documenting work performed.
• Worked in partnership with maintenance technician to resolve equipment problems.
• Assisted in cross-training team members and co-workers as assigned.
Production/ manufacturer Harvest and Packer
JBS-Plainwell, MI
September 2018 to December 2021
• Qualified on mud knife on harvest side.
• Expedited beef production line.
• Monitoring and controlling the quality of packaging and labeling.
•Organizing, monitoring, and controlling the quality of packaging and labeling.
•Maintained a high level of productivity by meeting daily production targets
•Closely monitored product quality throughout the production process ensuring adherence to specifications
•Ensured quality control by inspecting finished products for defects or errors
•Followed safety protocols and guidelines to maintain a safe working environment
•Collaborated with team members to optimize workflow and improve efficiency
•Adhered to company policies and procedures regarding product specifications and standards
•Worked effectively under tight deadlines while maintaining attention to detail
•Maintained accurate records of production activities, including quantities produced, materials used, and downtime incidents
•Maintained cleanliness of work area according to established standards
•Demonstrated strong problem-solving skills when addressing unexpected challenges during production runs.
Direct Care Staff
Beacon Specialized Living Services-Plainwell, MI
March 2018 to September 2018
• Delivered compassionate Care and exceptional value to individuals with severe mental illness, developmental disabilities, autism, chronic disease and substance use disorders.
• Provided 24-hour personal care, protection and supervision to adults who are unable to live without direct support, exhibit high risk behaviors, over-utilize emergency departments, public safety, and justice resources.
• AFC work. I am certified in CPR and CPI. Took a recipient rights course and DMI. Cashier/Customer Service
Lazer Food Services-Plainwell, MI
November 2016 to February 2018
• While employed at this very fast paced cafeteria I performed proficient customer service as well as staying on the tasks of stocking, food prep, baking, and dish washing, among many other tasks.
• Trained all new sales employees on effective techniques.
• Increased purchase totals by recommending additional items.
Pizza/Sub artist
Harding's Friendly Market-Otsego, MI
July 2016 to November 2016
• Food prep.
• Cashier.
• Customer service
• Dishes
• Cleaned and maintained the entire work area.
Cashier/Customer Service
Goodwill Industries-Battle Creek, MI
June 2014 to August 2015
• Helped customers select products that best fit their personal needs and desires.
• Educated customers on product and service offerings.
• Kept the showroom clean and maintained neat, orderly product displays.
• Worked as a team member performing cashier duties, product assistance and cleaning.
• Expressed appreciation and invited customers to return to the store.
• Worked under strict deadlines and responded to service requests and emergency call-outs.
• Assisted customers with store and product complaints.
• Regularly sought opportunities to upsell and add on additional merchandise.
• Stocked and rotated inventory regularly.
Housekeeper
Baymont Inn and Suites-Mears, MI
March 2014 to June 2014
• Responsible for cleaning and reporting any safety hazards to the homeowner or manager in charge.
• Completed tasks like vacuuming, sweeping, emptying trash cans, dusting shelves, cleaning windows, making beds, cleaning bathrooms top to bottom, and mopping floors.
• Changed linens, wash dishes, and do light ironing and laundry.
Pizza/Sub artist
Harding's Friendly Market-Otsego, MI
August 2013 to March 2014
• Food prep
• Customer service
• Cashier
• Dishes
• Cleaned and maintained the entire work area.
Manpower Temp Service
Perrigo-Allegan, MI
July 2013 to September 2013
• ALC
• Production Line
Sales Associate
Walmart-Plainwell, MI
November 2011 to February 2013
• Worked as a team member performing cashier duties, product assistance and cleaning.
• Expressed appreciation and invited customers to return to the store.
• Worked under strict deadlines and responded to service requests and emergency call-outs.
• Assisted customers with store and product complaints.
• Recommended, selected and helped locate merchandise based on customer needs and desires.
• Regularly sought opportunities to up-sell and add on additional merchandise.
• Stocked and rotated inventory regularly.
• Organized the store by returning all merchandise to its proper place.
• Replenished merchandise shelves with items from the stockroom.
Education
High school diploma
Otsego High School - Otsego, MI
August 2004 to May 200
Skills
• Cashier (5 years)
• Customer Service (10+ years)
• Daycare (3 years)
• Housekeeping (3 years)
• Sales (5 years)
• Training (3 years)
• Word (4 years)
• CPI
• Direct Care
• Quality Control (4 years)
• Retail Sales (4 years)
• Upselling (5 years)
• Food Service (3 years)
• 5S
• Lean-sigma Manufacturing (2 years)
• Microsoft Office
• CGMP
• Communication skills
• Customer service
Certifications and Licenses
CPR
driver's license
Contact this candidate