Executive Assistant Customer Service

PHYLLIS D. JONES

Haines City, FL 407-***-**** *********@*****.*** LinkedIn URL

EDUCATION

Fleet School for Secretaries

Annapolis, Maryland

**** – 1979

Secretarial Certificate

EXECUTIVE ASSISTANT

Professional with extensive experience keeping offices running smoothly and working with executives from various industries. Adept at maintaining files and updating records, making travel arrangements, complex calendar management, providing customer service, conducting research, assisting with project management, and handling correspondence.

Planning and Organizational Skills Attention to Details Meeting Deadlines Oral and Written Communication Abilities Proficient in Microsoft Office including Outlook Proficient in Video Conferencing Zoom Ariba Concur SharePoint myHR Google Suite Asana

Certificates

Basic Life Support (American Heart Association)

7/23

EMPLOYMENT HISTORY

G.I. Diagnostics Endoscopy Center, LLC

Transporter 1/23 – 2/23

Manages a wide range of patient needs while balancing multiple tasks with a focus first on patient transport, verifying and scanning of completed charts, completing and documenting patient call backs and cleaning of patient stretchers and procedure bays. Perform tasks with efficiency, effectiveness, time management, and patient satisfaction.

Harriett Tubman School of Science

& Technology

Office Manager 03/2021-6/2021

Monitor the attendance of students. Manage school enrollment via School Mint. Work with parents, teachers, and visitors to handle inquiries about school activities and policies. Coordinate office activities and school events. Maintain student records and student forms. Schedule appointments for other staff, issue keys as needed, arrange for substitute teachers, and perform any administrative, secretarial, or clerical duties as required. Manage facilities which includes working with contractors and vendors to obtain quotes and follow through with getting the work done.

IHG, Atlanta, GA 02/2019 – 08/2020

Executive Assistant

Prepared for meetings by gathering necessary documents from various team members. Managed busy calendars among several executives and coordinated large meetings including securing venues and organizing lunches and dinners.

Made domestic and international travel arrangements for executives.

Managed onboarding process for new hires which included sending in requests for telephone, laptop, software, and other needed office items.

Successfully coordinated the move of 50 team members to a new location.

Prepared expense reports using Concur Expense System.

Delta Air Lines, Inc., Atlanta, GA 02/2015 – 12/2018

Executive Assistant (VP Brand Management)

Managed conflict-free calendar for executives, ensured urgent and priority correspondence, scheduling issues, and travel modifications were communicated in a timely and effective manner. Coordinated team outings and off-site meetings, including hotel arrangements, travel, and catering in various locations.

Maintained database for all IT equipment information for team members and ordered IT equipment for new hires and internal employee moves.

Prepared expense reports for executive management using the Concur Expense System in a timely manner.

Reduced cell-phone expenses, resulting in savings of over $8,000 the first year.

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