Project Manager Content

THOMAS MARKHAM

**** **** **

Monroe, NC *****

Cell: 980-***-****

Email: *********@*****.***

SUMMARY

Managed Wells Fargo HR Payroll Operations including Workday Implementation

Managed all size projects and programs from small to extra-large from inception through full implementation. Projects included development and implementation for HR Operations. Implemented a Document Imaging process (Content Manager), Assisted with the development / update of document compliance standards with the new Document Imaging process, full development and implementation of a monthly pay and commissions system for the Capital Markets and Securities / Advisors businesses. Implemented an overpayment / collections process, Annual Benefits Enrollment, Annual W2 processing and updating, Paid Time Off. Developed a Document Imaging of all HR Operations / Systems documents into Content Manager. Full migration of M&A information from acquired Lines of Businesses into PeopleSoft. Managed the HROnline development and loading for all employees to use.

Constantly managed changing priorities due to staffing or budgeting issues and working with Risk. I ensured all Project Teams and leadership were communicated and fully aware of changes and escalated issues.

Held weekly and monthly project status meetings with project teams, IT if necessary and executive managers.

All projects were completely documented and kept online in Notebook and Document Compliance and either Project Manager, Excel and or SharePpoint

Contracted with Bank of America in March ‘22 as a Project Delivery Lead for Merchant Services. Responsible for ensuring technology software upgrades or additions are released on time for planning, costing, developing, build test and implementation. Utilize JIRA to update project status.

Contracted at Wells Fargo as a Project Manager in Human Resources on E2E projects in an Agile and Waterfall environment. Managed HR and Technology teams on Overpayments and Leaves Billing project.

Worked at Lowes till March 2021 as an E2E Project Manager for the Corporate Human Resources PMO group. Documented Initiatives, Planning (Scoping, Charter and Kickoff session), Execution, Reporting and Closure. Held meetings with Risk, stakeholders and 3rd party vendors. Maintained project plan and enforced deadlines. Produced required status reports for all levels of management. Project examples: 2021 Annual Benefits Enrollment and Annual Global Compensation Statement Dev and Implementation, Canadian Kronos Time Conversion

Contracted with Bank of America on Risk and Governance teams on both domestic and international process issues that are failing to meet risk corporate standards for LATAM and Canada. Maintained TAR’s reports. Also, implementation of electronic document imaging process to File Net system storage for various global technology lines of businesses.

Full implementation (E2E from planning to implementation) of monthly pay and commissions system for Capital Markets and Securities / Advisors businesses and overpayment / collections process.

Spent 1 1/2 yrs contracting at Wells Fargo in the DMI work group supporting various lines of businesses for RMII 14A Federal Regulatory Risk and Reporting Change Logs

Assisted in the system development and implementation of HROnline (an employee online tool) and Content Manager. Oversaw numerous lines of business dept moves, M&A and Divestures from Due Diligence through process / systems (computers and communication systems) implementations, Risk, PeopleSoft Upgrades, Content Manager implementation.

Headed up process improvement projects with HR, various LOB’s and executives regarding Change Management projects. Converted Wells Fargo 95% manual payroll process operations to over 98% automated within 1 year, Onboarded Minneapolis Operations Dept into Charlotte Operations, Implementation of successful Business Continuity Process for Charlotte / Minneapolis HR Payroll Operations

Utilize Excel to compile spreadsheets for Risk review, project plans in Excel . Use Visio to produce Process and Data Flows to present to various LOB conversion staff including Executive level.

Managed multiple complex projects and teams across the corporate footprint at same time ensuring milestones are met and overseeing project budgets/forecasting, schedules, and staffing to ensure optimal business results are obtained. Examples include Year- End Tax reporting, HR systems upgrades, Mergers and Acquisitions and Unregistered 3rd Party Applications

Communicated with numerous LOB managers up through senior business executives on project status, monthly financial goals, updates to HR policies, improvements and issue/ escalation resolution

SKILLS

Microsoft Project 2013, Agile and Waterfall experienced, Workday, SharePoint, Service Now Project, Microsoft Teams, Excel, JIRA, Visio, Power Point, FileNet, Content Manager, HROL, PeopleSoft 9.0 (SME), Windows 10, Time Tracker, Microsoft Word, Project Management Tool, SnagIt, Skype, WebEx, Outlook, HR Help Desk, WEBI, Work Force Analytics Reporting, Siebel, Six Sigma

EXPERIENCE

Bank of America – Delivery Lead – Contract August 2023 – Present

Managing the Implementation of Software for AML (Anti Monel Laundering from Planning through Post Deployment.

Utilizing, Nexus, JIRA, PPRT, PMMT, SmartStore and Change Hub

Update forecasting and monthly expenses

Manage weekly status meetings with LOB and Technology teams

Bank of America – Delivery Lead - Contract February 2022 – May 2023

Managing the planning, development, build and implementation on technology software to Bank of America systems.

Utilize JIRA to update all status and development progress. As well as notations and epics.

Hold weekly meetings with all LOB, Application Owners and Technology contacts

Wells Fargo – Project Manager - Contract April 2021 – Feb 2022

Managing Human Resource Projects E2E for HR Overpayments and Leaves Billing for the conversion to Workday from PeopleSoft.

Programs used: Clarity, SharePoint, Excel, Workday, Service Now, Outlook, Microsoft Teams

Managing highly confidential projects for Human Resources and Technology

Lowes – Project Manager July 2020 – March 2021

Managing Human Resource Projects End to End

Programs used: Microsoft Project 2013, Excel (Project), Workday, Service Now, Outlook, Microsoft Teams

Projects managed: 2021 Annual Benefits Enrollment, Adding New Vendor for Relocation, Development and implementation of 2021 Compensation Statements for all Lowes Associates,

Canadian Store # / Location Conversion, Canadian Kronos Time Conversion, Roth 401K Deduction Addition

Wells Fargo – Business Systems Consultant 6 – Contract Sept 2018 – July 2020

Manage relationship with LOB Stakeholders on their submitted Change Requests

Prepared Reports for 14A and DFAST (EDT’s and Change Logs) using Excel and Visio

Met with COSO and QA on regulatory reports

Prepared Executive presentations

Setup and held weekly meetings with LOBs

Bank of America – Project Manager - Contractor July 2017 – August 2018

Managed the Global Technology and Operations LATAM and Canada Risk Reporting project and Unregistered 3rd Party Application Registration process.

Developed excel project plan, downloaded and managed data formatting from non-standard to FileNet format. Produced Visio process flows charts

Developed analytical data reports in excel and updated process flow charts to be used by LOB conversion staff and Sr Leaders

Held weekly meetings with LOB Key Contacts and Senior GBAM Project Management

Produce Weekly, Monthly and Quarterly report. Ex. KRI, Go-to-Green KRR, weekly Issues Management Review, Dashboard Updates

AON Hewitt, Charlotte, NC Aug 2016 – Jun 2017

HR BPO Operations Manager

Managed Domestic Payroll Operations and International Payroll for a major Aon Hewitt client.

Managed confirmation of daily off cycle and weekly payroll confirms (Bi-weekly and monthly) utilizing Workday platform.

Managed 3rd party relationship with ADP, Deloitte Accounting, Mercer and UBS.

Successfully managed projects such as Divestitures (working with the divesting business unit leadership team and acquiring company to ensure all employee records and payroll and tax balances is correctly transferred to acquiring company), working with acquiring company on transferring data to excel and mapping data to their company standards, analyzing data reports on Workday process update releases (testing, training and implementation of quarterly software updates).

Developed Visio Process Flows charts for all employee SOP training

Maintained communication with business leaders on project status and monthly financial goals.

Wells Fargo, Charlotte, NC Jan 1999 – Aug 2016

Sr. Payroll and Operations Manager 3

Managed relationship with all Wells Fargo lines of businesses specifically Wells Fargo Advisors, Human Resources, Regulatory, Legal, Technology, Finance, Compliance and Operations.

Managed all banking Mergers and Acquisitions and Divestitures for HR and Payroll Operations and IT. (ex. Corestates, Wachovia, Norwest, Interstate Johnson and Lane, Everen Investments, Edward Jones and Wells Fargo, etc)

Managed bi-weekly and monthly Global Payroll Services US Payroll Operations, Incentive Accounting and Financial Reporting to senior HR Leadership.

Developed data mapping processes utilizing Excel and Visio on all HRIS software upgrades (PeopleSoft, HR HelpDesk, Imaging and Content Manager) as well as upgrading Compensation plans and Legal litigation projects.

Resolve customer and process concerns and escalations using various sections of PeopleSoft 8 and 9.0 (HR, Payroll, PeopleSoft Query, Tax and Benefits).

Developed training needs utilizing Visio and Excel Spreadsheets.

Managed teams that developed, tested and documented all payroll and operations SOP’s and efficiencies for Global Payroll Services domestic and international departments.

Managed efficiency projects include the introduction of automation of 95% of payroll processes, Content Manager - an electronic imaging system, HR HelpDesk - a case management tool to all operations teams, Annual Year-End Payroll Project, Assist Supply-Chain Management with 3rd party vendor Contract Negotiations

Used excel, process, analytical reports and Visio in project planning process and implementation

Completely redesigned corporate Overpayment process including implementation of Credit Card acceptance and a new disciplinary process resulting in a projected 15% increased revenue for 2016.

HR Payroll Operations Manager 2009 - 2013

Managed all daily semi-monthly, bi-weekly and monthly domestic payroll operations including year-end in both Charlotte and Minneapolis Payroll Ops.

Managed relationship with all Wells Fargo lines of businesses specifically Wells Fargo Advisors, Corporate & Investment Banking, Wells Fargo Insurance Services, Legal, Technology, Finance, Compliance and Operations.

Ensured all payroll documents and uploads were processed via PeopleSoft 8/9.0 and working data format mapping, running data analysis reports throughout the upload and UAT process. Completed projects on time according to the payroll schedules and compliance regulations.

Managed projects for HR (PeopleSoft upgrades, Time and Attendance software implementation, all mergers and acquisition activity.

Worked with Supply Chain in Vendor Sourcing and contract negotiation.

Achieved accuracy rate of 99.6%.

Met SLA’s (Service Level Agreements) Performance goals.

Resolved Payroll and HR escalations for all Wells Fargo business units.

Managed relationship with Human Resources, Wells Fargo Advisors, Wealth Management, Insurance Services and Community Bank.

HR Payroll Service Delivery Manager 2008 - 2009

Managed Onshore Payroll Operations and Call Center teams responsible for accurately processing all aspects of Wachovia's semi-monthly payroll and monthly (Manual, File Upload/Balancing, Expat, International, First Place, Offcycle assistance, Tax, W2 and W2C and all Confirm processes).

Managed relationship with all Wells Fargo lines of businesses specifically Human Resources, Wells Fargo Advisors, Corporate & Investment Banking, Wells Fargo Insurance Services, Legal, Technology, Finance, Compliance and Operations.

Set up and oversaw offshore vendor relationship with Aon Hewitt and Genpact (India) to ensure all processes met Wachovia standards. Used Visio for all process flow and SOP update training

Resolved Payroll and client escalations for all Wells Fargo business units.

HRO Payroll Analyst Consultant 2006 - 2008

Monitored and Audited Hewitt processes to ensure compliance to Wachovia standards.

Managed small to medium (up to 3000 employees) projects for HR in acquisitions (Payroll and HR processes conversion) and divestitures. Converted all acquired files to excel and develop data mapping process (Field to Field comparisons).

Run reports in excel and performed data analysis on previous day processing

Resolved Payroll and HR escalations for Wachovia Securities, CIB, Wealth Mgt and Core Business Units, HR Business Partners and employees.

Team Manager, Human Resource Support Center 2003 - 2006

Project Analyst 2002 - 2003

Team Leader 1999 – 2002

Assistant Team Leader 1998 – 1999

EDUCATION

High School Diploma

Johnson City High School, Johnson City, NY

College of the Finger Lakes, Canandaigua, NY

Credits towards degree.

Broome Community College, Binghamton, NY

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