Front Desk Customer Service
Resume:
CINDY FREEMAN
**********@*****.***
OBJECTIVE: To obtain a management or supervisory position in which I am given the opportunity to play a direct role in the overall growth of revenue, overall profit, and company staff. I am very independent; I am a self starter and ambitious by nature.
PROFESSIONAL EXPERIENCE
FRONT DESK ASSOCIATE
June 2024- present.
Fairfield Inn and Suites Georgetown, KY
Check guests in/ out
Ensure accuracy for all guests requests
Balance drawer and deposits
GENERAL MANAGER
March 2023- June 2024 Lexington, KY
Misc. Services. INC
All office duties
Payroll
HR duties
Payables/Receivables
Maintain fleet vehicle maintenance
OWNER/OPERATOR
March 2021-March 2023
AFT Fetchin’ Furever Nicholasville, KY
Certified and Insured Pet Transportation
Pick-up and Delivery
Take care of the pets needs
Maintain USDA and American Red Cross Certifications
ACCOUNTS RECEIVABLES/COLLECTIONS MENTOR
January 2019-February 2021
ARAMARK UNIFORM SERVICES Lexington, KY
Help train and assist new hires
Maintain rapport with customers
Customer Service
•Responsible for collections
•Accuracy of payment applications
•Verify accuracy of billing data and revise any errors
•Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered
•Review documents such as purchase orders, sales tickets, charge slips to compute fees or charges due
•Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods
•Keep records of invoices and support documents
•Resolve discrepancies in accounting records
•Type billing documents, shipping labels, credit memorandums, or credit forms, using computers
•Contact customers to obtain or relay account information
HEAVY DUTY DISPATCHER
October 2017- December 2018
BLUEGRASS TOWING/ROBERTS TOWING
•Take incoming calls/emails
•Take notes about what the initial issue is
•Dispatch roadside service
•Dispatch heavy duty tows
•Arrange calls for USPS and box truck companies
•Assist with commercial and noncommercial impounds
•Acquire documents from customers to pick up impounded vehicles
OFFICE ADMINISTRATOR
November 2014- September 2017
UNIFIRST CORP Lexington, KY
•Payroll
•Accounts Payables/Receivables
•Maintaining all office inventory
•Keying all new accounts
•Customer calls-inbound and outbound
•All orders for routine maintenance on all customer accounts.
•Maintaining all on-site maintenance and upkeep
•Ensuring all employees are trained on all job duties
•HR- on-boarding processes and entering them into the system
•Office errands and deposits to bank and book keeping
• Filing and retaining files per Surbanes-Oxley guidelines.
•Ensuring all audits were provided with needed documents
•Creating route packages and DOT files, as well as ensuring all routes were efficient.
•Coordinating new hire/yearly DOT drug screens and physicals
•Maintaining fleet and service tune-ups
•Maintain fleet registration and insurance
•Coordinate background screenings
Attending school from 2013-2014
ACCOUNTS RECEIVABLE/COLLECTIONS SPECIALIST
August 2011 - February 2013
ARAMARK UNIFORM SERVICES Lexington, KY
•Responsible for collections and accuracy of payment applications
• Correct payment applications as needed
• Coordinate with District Managers to ensure all issues were resolved in a timely manner
•Verify accuracy of billing data and revise any errors
•Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered
•Review documents such as purchase orders, sales tickets, charge slips to compute fees or charges due
•Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods
•Keep records of invoices and support documents
•Resolve discrepancies in accounting records
•Type billing documents, shipping labels, credit memorandums, or credit forms, using computers
•Contact customers to obtain or relay account information
CUSTOMER SERVICE SUPERVISOR
May 2007 - August 2011
ACS Lexington, KY
Monitor all Customer service representatives
Supervisor/escalated calls
Monitor KPI’s
Monitor quality of calls and QA scores of direct reports
Ensure all direct reports are trained
Inbound calls
Outbound calls
Resolved billing errors
Corrected pricing and charges on accounts
Reprinted invoices to ensure timely payments
Adjusted the tax rates charged on the accounts based on customers’ addresses
Applied discounts for the customers employee discounts
Resolved customer issues by email, phone, and mail.
EDUCATION & ACADEMIC
BACHELOR of SCIENCE in BUSINESS ADMINISTRATION
HR Management
June 2024- present
Colorado-online Lexington, KY
ASSOCIATES of SCIENCE in BUSINESS ADMINISTRATION Graduated June 2023 with Highest Honors 4.0 GPA
Colorado-online Lexington, KY
HIGH SCHOOL - G.E.D. April 1999
CENTRAL KENTUCKY TECHNICAL COLLEGE Lexington, KY
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