Customer Service Representative
Resume:
Lynette Mcdonald
Outstanding Sales
Cincinnati, OH 45208
******************@*****.***
• Reliable Customer Service Representative with extensive track record in demanding Sales & Account Management environments. Strong presenter, communicator and problem resolutionist able to work effectively and productively with diverse customers and individual needs.
Willing to relocate to: Cincinnati, OH - 513-***-**** - Authorized to work in the US for any employer
Work Experience
SELF EMPLOYED
SELF EMPLOYED-Cincinnati, OH
December 2017 to Present
• Cincinnati, OH
Provided detailed and timely cleaning services while working in fast-paced 45238, USA environment with multiple interruptions Maintained exceptional guest satisfaction by working closely with general Manager and reporting feedback from customers
Requested maintenance orders to fix non-working equipment and address any room damage
Interacted pleasantly with clients and patrons when performing daily duties, which improved customer retention by PTO 00to %.
Interacted pleasantly with clients and patrons when performing daily duties, which improved customer retention by 100%
Server Trainer
Cincinnati, Ohio
Tutor/Mentor
online virtual tutoring-Cincinnati, OH
April 2005 to Present
Working with students that need help with there studies. Making appointment's logging in on time to start lessons in a timely manner. Showing support and guidance to the student listen to them. Assigning them lessons that will help them and review them with the student . Server Support Team Lead
I-HOP-Cincinnati, OH
January 2013 to November 2017
• Sought and implemented methods to improve service and team performance and boost business sustainability. Established and enforced personal performance and service standards to provide customers with consistent and positive experiences Educated servers on the menu, memorization strategies, and how to convey information in a positive, upbeat manner Warehouse Associate/Machine Operator
Zumbiel Packaging-Cincinnati, OH
September 2004 to December 2012
Zumbiel / Mar 1997 to Apr 2005
Contributed ideas on ways to optimize warehousing procedures Inventoried items with daily cycle counts and monthly audits, investigating discrepancies to keep data accurate
Cleaned and maintained warehouse in compliance with OSHA safety standards
Loaded perishable and non-perishable items into trucks according to planned delivery schedules
Education
Online college in Business Administration
Strayer University-Virginia
March 2020 to Present
High school or equivalent
Skills
• Inventory (10+ years)
• Inventory control (10+ years)
• Shipping (8 years)
• Shipping and receiving (6 years)
• Forklift (Less than 1 year)
• Forklift certified (Less than 1 year)
• Loss prevention (2 years)
• Negotiation (10+ years)
• Phone Etiquette (10+ years)
• Cleaning Experience (10+ years)
• Custodial Experience (10+ years)
• Warehouse Experience (10+ years)
• Order Picking9 (10+ years)
• Materials Handling (5 years)
• Merchandising
• RF Scanner
• English (10+ years)
• Pallet Jack (3 years)
• Maintenance
• Delivery Driver Experience
• Order Picker
• Freight Experience
• Office Management
• Packaging (5 years)
• Manufacturing (8 years)
• Load & Unload (10+ years)
• Machining (5 years)
• Logistics
• Time Management (10+ years)
• Microsoft Word (4 years)
• Retail Sales
• Warehouse Management
• Reach Truck
• Assembly (6 years)
• Landscape Maintenance
• Pricing
• Purchasing
• SAP
• Quality Assurance (9 years)
• Supply Chain
• 10
• Customer service (10+ years)
• Warehouse Supervisor Experience (5 years)
• Recruiting
• Order picking (7 years)
• Computer literacy
• Basic math
• Computer skills
• Microsoft Office
• Project planning
• Communication skills
• Computer Networking
• Microbiology
• Food safety
• Data collection
• Programmable logic controllers
Certifications and Licenses
Forklift Certified
Food Handler Certification
Assessments
Office manager — Completed
November 2019
Scheduling and budgeting
Full results: Completed
Medical receptionist skills — Completed
November 2023
Managing physician schedules and maintaining accurate patient records Full results: Completed
Work motivation — Proficient
May 2023
Level of motivation and discipline applied toward work Full results: Proficient
Cleaner fit — Proficient
January 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Attention to detail — Proficient
November 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Basic mechanical knowledge — Completed
May 2021
Understanding and applying mechanical concepts and processes Full results: Completed
Work style: Reliability — Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Management & leadership skills: Impact & influence — Completed December 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Work style: Reliability — Proficient
July 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Security guard skills — Proficient
December 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Work style: Reliability — Proficient
December 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Lynette Shipping and receiving Time Management StrongComuncation Initiative Productivity Result Driven Organization
Forklift certified Inventory Materials handling and transport Loss prevention Inventory organization 513-***-****
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