Customer Service Assistant Manager
Resume:
Nicole Marchese
Newport News, VA *****
**********@************.*******.***
Highly motivated and committed professional with an extensive background in property management and customer service, looking to obtain a position in a challenging environment and to achieve and excel in the Company's goals.
Work Experience
Leasing Manager
Palms Associates, LLC-Newport News, VA
January 2023 to Present
Manage the leasing department. Process and approve all applications, show homes to future residents, make sure all homes are ready and in move in condition, suggest price changes for market rents. Customer Service Representative Sales
Pearson Toyota-Newport News, VA
July 2022 to Present
Greet customers.
Help customers in the process of purchasing a new vehicle. Negotiate pricing if necessary.
Handle all paper work related to the car buying process. Assistant Manager
Chandler Residential-Hampton, VA
July 2020 to June 2022
• Process applications from start to finish
• Post money
• Complete final move out inspections and charges
• Renewals
• Market surveys
• Resident complaints
• Property inspections
• Vendor management
• Customer service
• Manage delinquency
• File auditing
• Mange service requests to make sure maintenance completes in a timely manner Assistant Manager
Weller Management-Newport News, VA
August 2019 to June 2020
Same roll as previous assistant manager roles.
Project Manager Assistant
Oyster point construction-Newport News, VA
January 2018 to August 2019
• Responsible for communicating with people involved in the project (project managers, superintendents, owners and subcontractors).
• Provide administrative support
• Organize and maintain project files and databases
• Create files, labels and spreadsheets to track and organize each project.
• Manage the submittal log and ensure all submittals are processed promptly.
• Generate contracts and purchase orders for each subcontractor for all projects.
• Ensure contracts, insurance, certificates and bonds are all current and received before subcontractor performs any work on site.
• Track all RFI's (request for information) and distribute to all team members.
• Provide daily logs on a weekly basis to all project managers for each job site Property Manager
SIGNATURE MANAGEMENT CORPORATION-Hampton, VA
January 2014 to August 2017
• Focused on revenue, expense management and continual improvement to ensure the company's goals were met.
• Developed and maintained the annual operating budget for the property.
• Recruited, trained, counseled and coached employees.
• Performed written evaluations of employees and made recommendations for salary increases and/ or advancement.
• Established measurable benchmarks and assisted in ensuring the team achieved their goals.
• Maintained accurate payroll and commission records, as required by the company.
• Approved and submitted all invoices.
• Controlled and maintained the petty cash fund.
• Contributed in rent collection and delinquency matters.
• Maintained all financial transactions records for the property.
• Performed month end processing to produce timely and accurate financial statements.
• Completed move out procedures, to include inspections, charges for damages and final account statements.
• Ensured properties were move in ready.
• Provided weekly property inspection reports that tracked improvements to be made or items to be addressed.
• Monitored all maintenance requests to ensure completion was done in a timely manner and resulted in a high level of customer satisfaction.
• Created monthly employee schedules and assigned personnel for office coverage.
• Maintained a courteous and open line of communication with employees, residents, applicants, and vendors.
• Delivered and maintained the highest level of resident satisfaction and retention through responsive, consistent, positive and professional interactions. Marketing Sales Consultant
BERKSHIRE PROPERTY ADVISORS-Hampton, VA
April 2011 to January 2014
• Worked with prospective residents and determined their needs and preferences.
• Followed company procedures and Fair Housing requirements during the application and selling process.
• Maintained all calls, email, fax, and in-person customer visits within the Onesite tracking database.
• Inspected model apartments and market ready units for cleanliness and adherence to company standards.
• Updated availability report and processed applications for approvals (i.e. credit check, rental history, etc.).
• Followed up with applicants regarding status and ensured apartments were move in ready on the agreed upon date.
• Gathered information about market competition within the local market.
• Ensured that all service requests were recorded and communicated appropriately to the maintenance team.
• Completed work orders and addressed resident concerns and requests on a timely basis to ensure resident satisfaction with management.
Assistant Manager
THE BREEDEN COMPANY-Newport News, VA
June 2007 to April 2011
Newport News, VA
• Assisted with the day-to-day property management functions.
• Responsible for ensuring all rent was collected, processed and deposited to the bank daily.
• Facilitated resident "move in" and "move out" procedures.
• Issued appropriate notices, when necessary (i.e. late payments, eviction notices, violation letters, returned check notifications, etc.).
• Assisted with resident concerns and requests on a timely basis to ensure resident satisfaction.
• Pursued the recovery of monies on delinquent accounts and provided all information to attorneys for late notices, unlawful detainers or WRITS for the eviction process.
• Created and monitored all resident renewal offers.
• Acted as the liaison between the residents and the Property Manager for maintenance and resident issues on the property.
• Facilitated memos and/or made phone calls to residents related to lease issues and preventative maintenance scheduling.
• Conducted all file audits of leasing agents.
• Processed invoices.
• Assisted in property walks to maintain property appearance. Assistant Property Manager
The Breeden Company-Carrollton, VA
June 2002 to February 2005
Palms Associates
Education
Bachelor of Business Administration in education
ASHFORD UNIVERSITY
2013
Skills
• Leadership ability (10+ years)
• Process Improvement
• Service Improvement
• Strategic mindset
• Decision making
• Organized
• Vendor management
• Cost saving analysis
• Problem solving
• Customer Service
• Planning
• coordinating
• execution
• Expense Management
• Fair Housing Regulations (10+ years)
• Property Management
• Yardi
• Office Management
• Management
• Auditing
• Property Leasing
• Budgeting
• Accounts Payable
• Computer skills
Certifications and Licenses
Salesperson License
July 2022 to July 2023
Ability to sell cars.
Contact this candidate