Health Care Patient

Cherise Evans, DNP, MBA-HM, RN, CNML, CLSSGB

Pflugerville, Texas 713-***-**** *************@*****.***

LEADER IN NURSING AND HEALTH CARE OPERATIONS

Patient-Centric Care Studer Trained Nursing Leader MBAHM Nurse

Dynamic, highly skilled Nursing professional with a wealth of leadership experience in hospital inpatient, hospital-based ambulatory, and private outpatient settings. Highly educated and dedicated to the elevation of health care delivery through employee engagement, physician and patient feedback, quality improvement review processes, and projects. Possessing a robust educational background, clinical expertise, and passionate commitment to delivering high patient outcomes and satisfaction through staff engagement. Observant and quick-thinking; able to efficiently master new processes and quickly comprehend all aspects of complicated situations. Equipped with an aptitude for innovation and resourceful problem-solving and proven track record of leading complex projects.

Signature Skills & Capabilities

Healthcare Leadership Clinical Expertise Patient Care Care Plans Process Improvements Medical Programs Training & Development Operations Management Office Administration Communications Process Improvements Leadership Documentation Strategic Planning Quality Control

Signature Skills & Capabilities

Developed and implemented an orientation program for incoming new staff and re-education of existing staff leading to staff retention and decreasing staff turnover rates by 60% in six months.

Launched the Cancer Program Development in less than six months (Nurse Navigation Services, Infusion Center, Cancer Committee) following Commission on Cancer guidelines.

Acquired chemotherapy competency trained nurses, from 2 to 12 in six months, and increased the volume of chemotherapy infusions weekly by 400%.

Increased competency of staff with provider cards/certifications from 20%-80% using nationally recognized educational practices (ONS).

Implemented the use of the D-93 series in the clinic for patient satisfaction; electronic Distress Screening Tool to screen for depression and causes and provider tool for operations feedback.

Created and implemented a physician engagement tool for clinics, increasing operational feedback by 50%.

Promoted from Operations Manager to Clinical Services Director 6 weeks after beginning with the company and promoted from Staff Nurse to Charge Nurse to Assistant Nurse Manager to Nurse Manager to Interim Director within two years of passing Professional Nursing (RN) Boards.

Monitoring and review of services/interactions/workflow processes of staff via uses of PLUS, LAWSON, KRONOS, CERNER, ORBIT, MOSAIQ, MEDITECH

Professional Experience

Concordia University Austin, TX 2023-present

RN Mentor/Success Coach

Supports students in the skillset development of common nursing procedures and interventions.

Assists students with study strategies and techniques that promote NCLEX success.

Collaborates with Nursing Administration and course faculty to identify at-risk students to create a plan to promote student success.

Galen College of Nursing-HCA Austin, TX 2023-present

Faculty

Facilitation of nursing clinical learning experiences to enhance training of students into the nursing field.

Promote advancement of patient safety and patient centered care through training of excellence in care practices

Taught multiple courses in the university Clinical Nursing Program to students training to become nurses

Health Trust Workforce Solutions (HWS)-HCA 2021-2023

Interim Manager Observation/Cardiac (Contracted)-HCA Houston Healthcare Conroe—Conroe, TX

Administrative and Operational Monitoring of Staff promoting high quality patient care in the acute care setting

Monitored productivity/operations/patient experience via use of various platforms

Interim Manager Med/Tele (Contracted)-Regional Medical Center—San Jose, CA

Administrative and Operational Monitoring of Staff promoting high quality patient care in the acute care setting

Monitored productivity/operations/patient experience via use of various platforms

Cherise Evans, DNP, MBA-HM, RN, CNML, CLSSGB

Pflugerville, Texas 713-***-**** *************@*****.***

Consultant/Interim Leadership (Contracted)-Tulane Medical Center—New Orleans, LA

Initiation of improved processes facilitating quality improvement as needed for facilities for Infusion Services, Cancer Center, Bone Marrow Transplant and Radiation Services

Improved infusion scheduling by 20% with implementation of new standard for scheduling over six months

Increased patient satisfaction related to throughput through quality improvement initiative and monitoring of infusion scheduling, pharmacy delivery times, and front desk registration by 50% over six months

Improved departmental onboarding processes through new educational practices related to ensuring RN competency and organizational policies are followed and monitored for effectiveness through staff feedback

Central Texas Medical Specialists Austin, TX 2019-2021

Director of Clinical Services

Oversight Clinical/Operational functions and the integration of the Medical Oncology Service Line, including Infusion Clinics and Laboratory Services, and implemented the organizational reporting structure to establish accountability.

Serve as an innovator and change agent to facilitate a culture of accountability and patient-centric service and developed a staffing model to meet the goals of high-quality care and patient satisfaction.

Delivered clinical and operational leadership to improve performance through assessment, planning, organizing, coordinating, monitoring, and evaluating the care and services within the scope of responsibility.

Established a strategic partnership with the associated service line advanced practitioners and medical staff.

Designed/ implemented an orientation program for incoming new staff and the re-education of existing staff.

Optimized resources and clinical coordination for multiple clinics working closely with external collaborators.

Aligned business and staff growth and development through efficient, effective, and compliant procedures.

Strive Health Services, LLC Georgetown, TX 2020-2021

Private Duty/Staff Nurse (PRN)

Execute the delivery of high-quality direct patient care in the home setting.

Saint Francis Hospital Memphis Memphis, TN 2018-2019

Director Oncology Services/Inpatient Telemetry

Established Cancer Program Development (Nurse Navigation Services, Infusion Center, Cancer Committee following Commission on Cancer) guidelines.

Led process review with physicist, dosimetrist, and manager in the Radiation Oncology/Cyberknife services.

Revamped the Oncology policies leading to a more defined policy for use by personnel and secured more profound outcomes for patients by implementing Oncology meetings.

Established and led Cancer Committee meetings to begin accreditation timeline.

Initiated a reporting structure in telemetry department leading to a more resourceful productivity level for the team.

Seton Medical Center Austin Austin, TX 2014-2018

Clinical Program Manager, RN, Cancer Care Collaborative

Clinical/Administrator responsible for a multidisciplinary specialty clinic (Clinics: Palliative, Survivorship, Neurological Oncology, Gynecological Oncology, Physical Medicine and Rehabilitation, Pulmonary Nodule Clinic, Psychiatric Oncology, Oncology Nutrition, and Post-Operative Lung Surgery); Budget management

Created and implemented physician engagement tool for the clinic, increasing operational feedback by 50%

Improved feedback by implementing the use of D-93 series in the clinic for patient satisfaction; electronic Distress Screening Tool to screen for depression and causes; provider tool for operations feedback

Improved understanding of processes by training departmental colleagues and staff on electronic applications

Managed oncology network leaders inclusive of Screening, Navigation, Cancer Registry, and Research Services

Established Gynecological Oncology, Breast Surgery, Cystic Fibrosis Clinics with the collaboration of PFS, Revenue Integrity, SPD, and Pharmacy.

Developed, planned, and implemented Cancer Committee goals as the Cancer Committee Coordinator.

St. David’s Georgetown Hospital Georgetown, TX 2013-2014

House Supervisor, Staff Nurse (PRN Oncology Nurse)

Promoted and coordinated patient care delivery and served as the Nursing Administrator after hours.

Supervised and monitored staffing while ensuring quality care was administered during each shift

Cherise Evans, DNP, MBA-HM, RN, CNML, CLSSGB

Pflugerville, Texas 713-***-**** *************@*****.***

Clear Lake Regional Medical Center Webster, TX 2004-2008/2009-2013

Director of Oncology/Rehab

Accelerated the volume of chemotherapy competent RNs from 20%-80%, improved communication with mid-management, and increased HCAHPS scores via unit sub-committee implementation

Director Direct Admit Center

Decompressed ED overflow by 50% by planning and opening a unit to assist with admissions.

Medical-Surgical Clinical Educator

Maintained Preceptor/Monitored compliance with staff development/education.

Interim Director, Nurse Manager CV I, CV II, Telemetry

Monitored and maintained budgets, payroll, staffing, and scheduling of 130+ employees.

Nurse Manager CV I, CV II, Telemetry

Monitored to ensure patient care nursing processes were provided effectively.

Delivered assistance to the administration with planning/design of cutting edge six-story heart hospital.

Education & Licensure

Doctorate in Nurse Practice -DNP Capella University MN

Master of Business Administration Healthcare Management -MBA-HM Western Governors University UT

Bachelor of Science in Nursing -BSN University of Texas TX

Associate Degree in Nursing -ADN San Jacinto College TX

Licensed Practical/Vocational Nurse-LPN/LVN Indiana Vocational College IN

Licenses & Certifications

AONL CNML/FEMA (ICS 200) FEMA (ICS 700) TX Multistate RN License CA RN Licensure BLS

Lean Six Sigma Green Belt

Professional Memberships

American College of Healthcare Executives (ACHE) American Nursing Association (ANA)

American Organization for Nursing Leadership (AONL) Sigma Theta Tau International Nursing Honor Society

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