Customer Service Care

Menuka Tamang

** ****** *****, **********, ** ***03

Email: *************@*****.*** Cell: 774-***-****

SUMMARY

Highly motivated customer service professional with 5+ years of experience in customer care and managing customer needs. Dedicated to exceptional standards of performance and flexible in handling diverse issues. Knowledgeable about service regulations and standards. CAREER OVERVIEW AND HIGHLIGHTED ACCOMPLISHMENTS

Landscaper

Florabundant, Nantucket, MA / 2013-2024

- Operated a variety of ground and gardening equipment safely and efficiently

- Followed the guidance of landscape designs and installed all required features

- Performed routine lawn and grounds maintenance tasks on a regular basis

- Assisted with training and coaching new landscape staffs Customer Associate

Stop and Shop, Nantucket, MA / 2018-2022

- Mentored new staff members to ensure high standards of customer service and provide guidance on company procedures

- Maintained a detailed knowledge of available products and communicated information to customers

- Managed grocery inventory, reducing waste by a significant number Babysitter

Self-Employed, Nantucket, MA / 2016-2018

- Maintained a safe, clean, and organized home environment at all points

- Took children to appointments and on outgoings to local parks and museums

- Facilitated age-appropriate play and learning opportunities such as nature walks in nearby parks

- Provided parents with regular updates on the child’s development and any milestone House Cleaning

House Cleaning Services, Nantucket, MA / 2011-2017

- Delivered residential cleaning services to 20+ clients with an assisted living home, communicated with elderly clients to provide support for cleaning needs and furniture organization

- Managed equipment inventory and created documentation on the cleanliness and condition of homes

- Trained new employees on company policies, quality standards, inventory management processes, and customer service best practices

EDUCATION SKILLS

High School Diploma (1992-1996) Kathmandu, Nepal Problem Solving Multi-Tasking He-M 1201 Medication Administration Training (2024) NH, USA Positive Mindset Attention to Detail Time Management Organized

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