Assistant Manager Customer Service

SABRINA ZEREEN

Barrie, Ontario L*M *P* 226-***-****

*******.****@*****.*** www.linkedin.com/in/szereen SUMMARY

A hardworking and organized customer service professional with a demonstrated background in retail operations, issue resolution, sales, telecommunications, marketing, inventory control, team management, report preparation, product display, delivering demonstrations and presentations, and data entry. Utilizes excellent interpersonal skills to liaise with customers, communicate with vendors, train and supervise new hires, and coordinate with senior leadership. Proven aptitude for resolving issues, ensuring accuracy and compliance, and consistently achieving objectives. EXPERIENCE

DYSON CANADA LTD Toronto, Canada

Dyson Expert 2019-2024

• Achieved sales target assigned by program manager.

• Assisted customers to choose correct products adhering within their budget.

• Established rapport with customers, up-sold products, and built-up loyal client relationships.

• Trained sales reps of host store to continue with great sales.

• Oversaw bulk out of stock, replenishing products on shelves.

• Prepared product display, ensuring correct pricing, kept up with competitor displays and pricing.

• Dealt with returning customers having issues with product bought. Birth-Related leave 2017 – 2019 THE BRICK North York, Ontario

Sales Associate (Part-time) 2015-2016

• Achieved sales target assigned by store manager.

• Assisted customers to choose correct products for their home in addition to introducing them to financing option when needed.

• Made follow-up calls for product delivery date set-up, ensuring smooth deliveries and also helped with handling issues if necessary.

• Up-sold products and built loyal client relationships.

• Utilized point-of-sale system.

INVOTEK ELECTRONICS INC. Uxbridge, Ontario

Software Engineer 2014-2016

• Designed camera vision system for rural and urban vehicles.

• Worked with team for implementation and testing cameras in vehicles.

• Prepared demo videos, presentation and reports for official records and customers. Sabrina Zereen, Page 2

ADDITIONAL EXPERIENCE

UNIVERSITY OF WINDSOR

Research Associate 2013-2014

• Designed read-out circuitry-based time to digital converter. Conducted weekly meetings and prepared reports for project supervisor.

EDUCATION

UNIVERSITY OF WINDSOR, Windsor, Ontario

Master of Applied Science, Electrical Engineering, 2014 KEY SKILLS

• POS system

• Product knowledge

• Exceptional Customer Service

• Sales Management

• Direct Sales

• Employee training

• Customer Interaction

• Active listening

• Retails displays

• Stock replenishment

• POP displays

• Problem Solving

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

• Microsoft Outlook

• Microsoft Visio

LANGUAGE

Fluent in English and Bengali. Limited Knowledge of Hindi and Urdu.

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