Customer Care Support Analyst

KATE CUZZOCREA

PHONE * * * - * * * - * * * * EMAIL *************@*****.***

SUMMARY OF QUALIFICATIONS

Self-motivated, Hardworking, Quick learner, Fast Adapting, Professional with a broad background in Customer Operations, Sales, Customer Care, Production planning, support operations and a proven leader. Driven for process improvement in best practices. CORE COMPETENCIES

● Procurement/Buyer/Planner ● Support Analyst● Conflict Resolution ● Critical Thinking

● Client Service/Management ● Adaptability and Flexibility● Project and Operations Management ● Vendor Relationship Management

EMPLOYMENT HISTORY

General Dynamics- 2022 to Present

Material Planner.

•Determining the required materials and possibly generating purchase orders.

•Ensuring materials meet specifications, quality standards, and are cost-efficient.

•Ensuring the consistent and adequate supply of materials necessary for production.

•Coordinating with other departments regarding production goals, timelines, etc.

•Tracking production volume and monitoring customer demand patterns.

•Scheduling and overseeing the supply and delivery of materials and products.

•Coordinating with operations, manufacturing, and purchasing.

•Managing inventory issues, schedule changes, and cancellations. AMAZON- 2017 to 2002

Planner Analyst -Material buying, planning, and forecasting of products required for Amazon Fulfillment building operations. Find and develop material sources of supply. Conducts and evaluates costs, delivery schedules to ensure quality of product. Create requisitions for purchase orders including blanket purchase agreements including but not limited to supplier contracts within budgets and timelines. Resolve issues related to purchasing, delivery, receiving and payment to suppliers. Responsible for Sort Centers in the western region and provide support to other team members as needed. Meeting and exceeding deadlines for all internal and external customers. Identifying KPI for fulfillment centers that will drive improvement. Avnet E.M. - Production Planner II 05/2016 to 10/2016 -Plans, schedules, and monitors the movement of material through the production cycle. Coordinates the efficient movement of material by planning, setting up and releasing work orders to production to provide continuous product flow and on time delivery of customer orders.

Avnet T.S.- Senior Solutions Support Specialist - 10/2011- 05/2016 -Responsible for duties to provide support to the sales teams and Avnet’s customers, suppliers during the order lifecycle; create, review orders, for accuracy while updating the customer, along with sales, on the status of the order; provide troubleshooting assistance and resolution regarding pending orders, escalating when necessary. Avnet T.S. – 2008-2011

Support Operations Analyst

Reconcile vendor billing errors to PO’s, analyze and complete customer credit and re-bill requests. Avnet T.S.- 2005-2008

Account Manager

Oracle and CA Software - Inside Sales and Partner Enablement, order-management tools, forecasting. Direct Alliance- Sales Executive: IBM – 2003-05 Gov’t, educational sales. Outbound calls, Website set up for student ordering, customized laptop, desktop orders for clients.

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